Customer Service Representative- Non Voice

TELUS Digital; Dadri; On-site; INR 292,000 - 343,000; Full time

Benefits offered by this job

Salary range: 2.92 LPA - 3.43 LPA

Free pick up and drop within 35 Kms

Medical Insurance

Life Insurance

Job summary

TELUS Digital in Noida seeks a capable customer service professional to manage inbound chat for wire transfer queries. The role requires a full work day on calls, strong English communication, and a willingness to rotate shifts.

Educational background is open (any graduate). Fresher candidates are welcome, with preference for those having international chat experience, and a commitment to continuous training and best practices.

Qualifications

• Educational background of any graduate; results awaited can apply.
• Fresher candidates are eligible to apply.
• Minimum 1 year international chat experience preferred.
• Excellent written and spoken English communication required.
• Willingness to work night shifts and rotational week offs.

Responsibilities

• Perform inbound chat support from wire transfer customers and agents.
• Handle inbound chats daily and resolve customer inquiries.
• Address a wide range of customer service issues with diplomacy.
• Maintain a regimented schedule with full-day phone support.
• Process orders accurately and ensure completion.
• Participate in ongoing training and share best practices.
• Escalate calls using call sheets when needed.

Skills

English communication

Written communication

Customer service

Education

Any Graduate (Result awaited can apply)

Job description

Role & Responsibilities

• Performing inbound chat from wire transfer customers and agents.


• Take inbound chats per day from the customers.


• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.


• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.


• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.


• Processing customers orders and ensuring its accuracy and completion.


• Participating in continuous training sessions and sharing best practices.


• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)


• Fresher graduates are eligible to apply


• Graduates with a minimum 1 year of International chat experience are required.


• Excellent Written & communication in English.


• Should be comfortable in night shifts and rotational week offs.


• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.


• Working Model : 24*7 (work from Office)


• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Salary Range- 2.92 LPA - 3.43 LPA


• Free pick up and drop facility will be provided within 35 Kms from office address


• Medical Insurance


• Life Insurance

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.