Walk-In Sat 10th Oct Customer Support International Chat

TELUS Digital; Dadri; Presencial; INR 201 000 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free pick up and drop facility within

Medical Insurance

Life Insurance

Resumo da oferta

TELUS Digital in Noida (Noida/Candor Tech Space) is hiring for an inbound voice/chat customer service role. The position requires handling wire transfer inquiries with a focus on accuracy, courtesy, and professional conduct.

Fresher graduates can apply, and candidates with up to 1 year of international voice experience are preferred. Night shifts and rotational week offs are part of the schedule, with relocation to Noida expected.

Qualificações

• Any Graduate; fresher can apply.
• Minimum 1 year international voice experience required.
• Excellent written and spoken English.

Responsabilidades

• Handle inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from customers.
• Resolve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Process customers orders and ensuring its accuracy and completion.
• Participate in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Conhecimentos

Customer service

Diplomacy

English communication

Formação académica

Any Graduate

Descrição da oferta de emprego

Walk-In Date: Saturday 10th

Time: 12 PM to 4 PM

Venue: tower 6, UG Floor, Telus Digital, Candor Tech Space, Sector 135 Noida

Role & Responsibilities

• Performing inbound calls/chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance