Walk-In Customer Support International Chat

TELUS Digital; Dadri; On-site; INR 268,000 - 446,000; Full time

Benefits offered by this job

Pickup/Drop

Medical Insurance

Life Insurance

Job summary

TELUS Digital in Noida is seeking a customer service professional to handle inbound chat and phone inquiries from wire transfer customers and agents, ensuring order accuracy and resolution of issues. The role requires strong communication, diplomacy, and willingness to work a 24x7 schedule from the office.

Educational qualification is Any Graduate; freshers are eligible. Candidates with 1 year of international voice experience and excellent English communication are preferred.

Qualifications

• Educational Qualification: Any Graduate (Result awaited can apply).
• Fresher graduates are eligible to apply.
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent written & communication in English.
• Should be comfortable in night shifts and rotational week offs.

Responsibilities

• Performing inbound chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Skills

Customer service

Communication

English proficiency

Diplomacy

Call escalation

Night shifts

Education

Any Graduate

Job description

Role & Responsibilities

• Performing inbound chat from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Fresher graduates are eligible to apply
• Graduates with a minimum 1 year of International Voice experience are required.
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Free pick up and drop facility will be provided within 35 Kms from office address
• Medical Insurance
• Life Insurance