Walk-in | Sales Executive | Associate Center Manager

cult fit; Gurugram District; On-site; INR 345,000 - 360,000; Full time

Job summary

The Centre Manager at Cultfit Gurgaon is the face of the center, responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires ownership, customer centricity, and a passion for a service-driven fitness environment.

You will lead membership conversions, manage daily operations, and uphold brand standards, working on site with a focus on community engagement and member satisfaction.

Qualifications

• Bachelor's/Diploma degree required.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the membership conversion process with documentation via the portal.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for improvement.
• Uphold Cultfit's service quality and act as the center's primary representative.

Skills

Communication skills

Customer service

Ownership

Problem solving

Education

Bachelor's/Diploma degree

Job description

Walk In Location : Curefit HQ Gurgaon (Soulstice, 52, Sector 44, Gurugram, Haryana 122003)

Salary : 3.45 LPA to 3.6 LPA fixed plus Incentives (performance based)

Date & Time : 29th October 2026 , 11 AM to 3 PM.

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. 1. Sales & Business Growth
   • Own monthly targets for memberships, renewals, and upsells.
   • Drive walk-in/trial conversions through effective consultations.
   • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
2. 2. Centre Operations Management
   • Ensure smooth daily operations using the prescribed checklist tools.
   • Oversee class schedules, trainer punctuality, and session readiness.
   • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
   • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
   • Address operational gaps related to attendance, bookings, equipment, or facility.
3. 3. Member Experience & Engagement
   • Build strong rapport with members to create a welcoming, community-driven environment.
   • Resolve escalations and ensure a smooth before/during/after-class experience.
   • Capture and document feedback from members and trainers for continuous improvement.
   • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM