Associate Center Manager

cult fit; Chandigarh; On-site; INR 300,000 - 400,000; Full time

Job summary

Cultfit is seeking a Centre Manager to drive sales, manage daily operations, and deliver an exceptional member experience. You will own membership targets, oversee class scheduling, and maintain facility standards to build a vibrant fitness community.

Ideal candidates have 0–5 years in sales/operations, strong communication, and a passion for fitness. This straight-shift role offers morning or evening slots, with potential split shifts based on business needs.

Qualifications

• Bachelor's or Diploma in any discipline.
• 0–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.

Responsibilities

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through consultations.
• Manage membership conversions with documentation via the portal.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth experience before/during/after classes.
• Capture feedback from members and trainers for continuous improvement.

Skills

Communication

Customer handling

Ownership

Problem solving

Education

Bachelor's/Diploma degree

Job description

Salary : 3LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

Ensure smooth daily operations using the prescribed checklist tools.

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

Bachelors/Diploma degree.

0-5 years of experience in sales, operations, hospitality, retail, or service roles.

Strong communication and customer-handling skills.

High ownership and problem-solving ability.

Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

Morning shift: 5:30 AM to 2:30 PM

Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:00 PM to 10:00 PM