Associate Center Manager | Sales | Gym Saels

cult fit; Delhi; On-site; INR 270,000 - 330,000; Full time

Job summary

Cultfit is seeking a Centre Manager for its Gurgaon location. You will drive sales through memberships, renewals, and upsells while ensuring smooth center operations and a superior member experience. The role involves managing walk-ins, coordinating class schedules, and maintaining facility standards to uphold Cultfit’s brand.

Qualifications

• Bachelors or Diploma required.
• 0-2 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have passion for fitness, wellbeing and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals and upsells; Drive walk-in/trial conversions; Manage membership conversion process with documentation.
• Centre Operations Management: Ensure smooth daily operations with prescribed checklists; Oversee class schedules, trainer punctuality, session readiness; Conduct daily facility audits; Manage inventory and restocking; Address operational gaps (attendance, bookings, equipment).
• Member Experience & Engagement: Build rapport with members to create a welcoming environment; Resolve escalations; Capture feedback for continuous improvement; Uphold Cultfit service quality as center representative.

Skills

Communication

Customer service

Ownership

Problem solving

Education

Bachelor/Diploma degree

Job description

Walk In Location : Curefit HQ Gurgaon (Soulstice, 52, Sector 44, Gurugram, Haryana 122003)

Salary : 3 LPA fixed plus Incentives (performance based)

Date & Time : 30th October 2026 , 11 AM to 3 PM.

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

Ensure smooth daily operations using the prescribed checklist tools.

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

Bachelors/Diploma degree.

0-2 years of experience in sales, operations, hospitality, retail, or service roles.

Strong communication and customer-handling skills.

High ownership and problem-solving ability.

Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

Morning shift: 5:30 AM to 2:30 PM

Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:00 PM to 10:00 PM