Associate Center Manager | Dwarka, Delhi |

cult fit; Delhi; On-site; INR 300,000 - 360,000; Full time

Job summary

Cultfit is seeking a Centre Manager for our Dwarka Delhi center. You will own member experience, drive sales targets for memberships and renewals, and lead day-to-day operations with a focus on safety, cleanliness, and brand standards.

You will manage class schedules, trainer punctuality, inventory, and customer escalations while building a welcoming, community-driven environment. The role requires 0–5 years in sales/operations/hospitality, a Bachelor's or Diploma, strong communication skills,

Qualifications

• Bachelors/Diploma degree.
• 0-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through consultations. Manage membership conversions with documented processes.
• Centre Operations Management: Ensure smooth daily operations with prescribed checklists. Oversee class schedules, trainer punctuality, session readiness. Conduct daily facility audits and restock essentials.
• Member Experience & Engagement: Build rapport with members, resolve escalations, document feedback for improvement. Uphold Cultfit's service quality as the center's face.

Skills

Sales

Operations

Hospitality

Retail

Customer Service

Education

Bachelor's/Diploma

Job description

Location : Dwarka Mor, Dwarka Sector 7, Adharsh Nagar etc

Salary : 3LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

Ensure smooth daily operations using the prescribed checklist tools.

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

Bachelors/Diploma degree.

0-5 years of experience in sales, operations, hospitality, retail, or service roles.

Strong communication and customer-handling skills.

High ownership and problem-solving ability.

Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

Morning shift: 5:30 AM to 2:30 PM

Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:00 PM to 10:00 PM