Sales Executvie | Gym Sales

cult fit; Sector 10, Gurugram District, Delhi; Sur place; INR 345 000 - 360 000; Plein temps

Résumé du poste

Cultfit is hiring a Centre Manager to lead a fitness center, drive member experience, and achieve sales performance with strong operational discipline.

You will own membership sales, oversee daily operations, and ensure service quality in a dynamic, community-driven environment across Delhi/Gurgaon/Noida centers. Experience in customer-centric roles and a passion for fitness are valued.

Qualifications

• Bachelor's/Diploma degree required or equivalent.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have a passion for fitness, wellbeing, and community building.

Responsabilités

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage membership conversion process via the portal with accurate documentation.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety and brand standards.
• Manage inventory of essentials and timely restocking.
• Address operational gaps related to attendance, bookings, equipment or facilities.
• Build rapport with members and resolve escalations to ensure a great experience.

Connaissances

Sales

Operations

Customer service

Formation

Bachelor's/Diploma degree

Description du poste

Location : Delhi, Gurgaon, Noida

Salary : 3.45 LPA to 3.6 LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

• 1. Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• 2. Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• 3. Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires

reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM