Role & responsibilities
Sales and Business Development
- Generate leads through various channels such as networking, referrals, and industry events.
- Identify potential clients and opportunities for expanding the customer base.
- - Build and nurture relationships with prospective customers to convert leads into clients.
- - Conduct daily sales calls to potential clients, addressing their shipping and logistics needs. Oversee client relationships for satisfaction and repeat business.
- - Facilitate the onboarding process for new customers, ensuring a smooth transition.
- - Stay informed about market trends and competitive intelligence in both the air and ocean freight sectors to identify growth opportunities and challenges.
- - Act as the primary point of contact for customer inquiries related to ocean, air, import, and export shipments.
- - Convert customer inquiries and leads into confirmed orders, ensuring accuracy and completeness of customer requirements.
- - Cultivate and maintain strong relationships with clients to foster trust and customer loyalty.
- - Continuously engage with customers throughout the shipment process, providing updates and addressing inquiries.
Rate Management and Quotation
- - Collaborate with the pricing team to check and confirm rates for various shipping methods (ocean, air) and import/export services.
- - Verify carrier rates and service options to ensure competitiveness and alignment with customer requirements.
- - Support the pricing team in providing accurate and competitive rate quotations to customers.
- - Assist in rate negotiations with agents/vendors and presenting price quotes to clients to secure mutually beneficial pricing agreements.
- - Participate in the development and implementation of rate strategies that align with market trends and company pricing policies.
- - Analyze and optimize pricing to maximize revenue while remaining competitive.
- - Determine competitive buy and sell rates, considering customer preferences and company profitability.
Order Execution and Financial Management
- - Ensure strict adherence to Standard Operating Procedures (SOPs) for each shipment, maintaining consistency and compliance.
- - Monitor the progress of each shipment and proactively address any operational issues.
- - Track invoices and payment status, ensuring timely and accurate payment collection.
- - Act as a point of contact to resolve any issues related to shipments, customer concerns, and operational challenges.
- - Prepare and share regular performance reports and metrics with customers and senior management.
- - Collaborate effectively with internal departments across all trade lanes to ensure seamless execution of shipments.
Self-Development and Team Leadership
- - Foster a culture of continuous learning and self-development within the team.
- - Lead by example in staying updated with industry and functional trends through learning, training, and certifications.
Preferred candidate profile
EXPERIENCE 0 - 6 years of experience in successfully managing sales & Business development, client relationships in any Logistics/Freight Forwarding or related Industry.
MBA in a relevant field such as logistics, supply chain management or related discipline.