Walk-in | Sales Coordinator

Divya Arogyam Health Clinic; Ranchi; On-site; INR 180,000 - 280,000; Full time

Job summary

Divya Arogyam Health Clinic in Ranchi, Jharkhand is seeking a dynamic Patient Relationship Associate to guide patients through care journeys, handle inquiries, and schedule appointments with empathy.

You will drive lead conversion, re-engage old contacts, maintain accurate patient records in the CRM, and coordinate appointment calendars to keep clinics efficient and patients cared for.

Qualifications

• Excellent communication and empathy when interacting with patients.
• Healthcare or customer service experience is preferred.
• Proficient with CRM systems to track patient interactions.

Responsibilities

• Outbound and inbound calling with empathy and professionalism.
• Lead conversion: explain treatment options and book appointments.
• Guide patients through scheduling, follow-ups, and post-appointment care.
• Maintain patient records in CRM and run re-engagement campaigns.
• Manage appointment calendars to optimize clinic schedules.

Skills

Communication

Empathy

Lead conversion

CRM management

Tools

CRM software

Job description

Are you a great communicator who enjoys helping people while driving results? We are seeking a high-energy, empathetic, and persuasive Patient Relationship Associate to join our growing healthcare team.

In this role, you will be the primary touchpoint for our patientsguiding them through their care journey, managing inquiries, scheduling appointments, and re-engaging old leads to grow our practice.

Key Responsibilities

• Patient Outbound & Inbound Calling: Reach out to new inquiries and respond promptly to inbound patient calls with empathy and professionalism.
• Lead Conversion & Sales: Consult with potential patients, understand their requirements, explain treatment packages, and convert both new leads and old database contacts into booked appointments.
• Patient Journey Management: Guide patients through consultation scheduling, follow-ups, and post-appointment care to ensure high satisfaction and retention.
• Database & Lead Management: Maintain accurate patient records, update status tags in the CRM/database, and run re-engagement campaigns for cold leads.
• Appointment Operations: Manage appointment calendars efficiently to optimize daily clinic/doctor schedules.