Walk-in | Receptionist

Divya Arogyam Health Clinic; Ranchi; On-site; INR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Monthly performance-based bonuses on  

Free or discounted clinic treatments

Job summary

Divya Arogyam Health Clinic in Ranchi is seeking an energetic, well-spoken, and empathetic individual to serve as the main point of contact for our patients, handling inquiries and scheduling. You will lead management, convert inquiries to appointments, retain patients, and manage the master calendar with CRM tools, WhatsApp, phone, and social media inquiries.

If you have 0–2 years in telecalling or hospitality, strong communication, and tech-savviness, join us for competitive pay and

Qualifications

• Excellent communication skills, fluid, polite, persuasive speaking over the phone.
• Sales or Customer Service Experience: 0–2 years in telecalling, inside sales, or hospitality (healthcare experience is a plus).

Responsibilities

• Lead management & conversion: call new inquiries promptly, understand needs, book first appointment.
• Patient retention: re-engage old leads or past patients, share offers, schedule follow-ups.
• Inbound consultations: answer calls, WhatsApp, and social inquiries professionally.
• Appointment scheduling: manage master calendar, handle cancellations, optimize daily slots.
• Patient relationship management: keep clean records in CRM to track follow-ups.

Skills

Excellent communication

Customer service experience

Tools

CRM tools

Scheduling apps

Job description

About Us:

Divya Arogyam Health Clinic is a leading clinic dedicated to providing exceptional care. We are looking for an energetic, well-spoken, and empathetic individual to join our team and serve as the main point of contact for our patients.

Core Responsibilities:

• Lead Management & Conversion: Call new inquiries (leads) promptly to understand their needs, introduce our services, and book their first appointment.
• Patient Retention: Reach out to old, inactive leads or past patients to re-engage them, share seasonal offers, and schedule follow-up checkups.
• Inbound Consultations: Answer incoming phone calls, WhatsApp messages, and social media inquiries professionally.
• Appointment Scheduling: Manage the clinic's master calendar, handle cancellations, and optimize daily patient slots.
• Patient Relationship Management: Maintain clean records of all interactions in our system/CRM to track follow-up schedules.

What We Are Looking For:

• Excellent communication skills: Fluid, polite, and persuasive speaking abilities over the phone.
• Sales or Customer Service Experience: Minimum 0 to 2 years of experience in telecalling, inside sales, or hospitality (healthcare experience is a major plus).
• Tech-savvy: Comfortable using basic computers, scheduling apps, or CRM tools.
• Empathy: A warm personality capable of handling patient queries with care and confidentiality.

Perks & Benefits:

• Competitive base salary.
• Monthly performance-based bonuses on lead conversions.
• Free or discounted clinic treatments.