Walk-in | Rivera hiring For technical support For freshers sal upto 4.6lpa

Rivera Manpower Services; Bengaluru; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

UK shifts

Night Shift Allowance

Performance Incentives

Great work culture & career growth

Cab Facility (As per shift & company)

Job summary

Rivera Manpower Services in Bengaluru is hiring for technical support semivoice roles with multinational clients. If you are a confident communicator with a passion for customer service, we'd love to hear from you!

As part of the customer support team, you will handle voice-based interactions with international clients, delivering prompt, courteous resolutions and maintaining records in system logs. Night shifts and rotational offs are required; graduates/undergraduates with excellent English

Qualifications

• Grads/Undergrads
• Excellent verbal communication skills in English
• Willingness to work in night shifts and rotational offs

Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Skills

Excellent English

Verbal communication

Education

Graduate/Undergraduate

Job description

Greetings !!!

We are excited to share an excellent opportunity for candidates looking to build a rewarding career in technical support semivoice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!

For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

(Please send us a message on WhatsApp in case the number is busy).

Job Description:

We are hiring for technical support semivoice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

• Process: technical support semivoice process
• Experienced: Up to 4.5LPA (Based on current CTC and relevant experience)

Qualification Criteria

• Education: Grads/Undergrads
• Excellent verbal communication skills in English
• Willingness to work in night shifts and rotational offs

Key Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Maintain detailed documentation of customer interactions in system records.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.

Desired Candidate Profile

• Any Graduate / Undergraduate (With Excellent English Communication)
• Experienced (05 yrs) can apply
• Must be open to work in rotational shifts/night shifts
• Good typing speed and listening skills

Role Highlights

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US, UK Shifts (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits

• Cab Facility (As per shift & company policy)
• UK shifts
• Performance Incentives
• Night Shift Allowance
• Great work culture & career growth