Rivera hiring For Senior Analyst role salary upto 10lpa..!

Rivera Manpower Services; Bengaluru; Híbrido; INR 900.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid

US shifts

Night Shift Allowance

Performance incentives

Great work culture

Descripción de la vacante

Rivera Manpower Services in Bengaluru is seeking a Senior Analyst to manage international voice-based customer interactions. The role emphasizes delivering prompt, courteous resolutions in a fast-paced environment, with scope to grow within global client projects.

Applicants should have graduation with excellent English communication, willingness to work night shifts, and prior international voice process experience. Rotational offs are part of the schedule.

Formación

• Graduates with excellent English communication.
• Willingness to work in night shifts and rotational offs.
• Experience in international voice process is desirable for experienced candidates.

Responsabilidades

• Handle inbound and outbound international calls professionally.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Analyze business data, prepare reports, and track performance metrics.
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution as needed.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.
• Ensure compliance with company policies, procedures, and client requirements.

Conocimientos

English communication

Voice process experience

Customer service

Night shift readiness

Educación

Graduation

Descripción del empleo

Job Description

We are hiring for senior analyst with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.

As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.

Job Details

Process: senior analyst

Experienced: Up to 10LPA (Based on current CTC and relevant experience)

Qualification Criteria

Education: Grads

Excellent verbal communication skills in English

Willingness to work in night shifts and rotational offs

Experience Required

Mandatory: Experience in international voice process for experienced candidates

Key Responsibilities

• Handle inbound and outbound international calls in a professional manner.
• Resolve customer queries, complaints, or issues efficiently and accurately.
• Analyze business data, prepare reports, and track performance metrics
• Adhere to process workflows, compliance standards, and quality benchmarks.
• Collaborate with internal teams for escalations or issue resolution where required.
• Meet performance targets related to call quality, resolution rate, and customer satisfaction.
• Ensure compliance with company policies, procedures, and client requirements

Desired Candidate Profile

• Any Graduate (With Excellent English Communication)
• Experienced (4 yrs) can apply
• Must be open to work in rotational shifts/night shifts
• Good typing speed and listening skills

Role Highlights

• Opportunity to work with leading global clients
• Develop and enhance communication, problem-solving, and service delivery skills
• Exposure to US Shifts (Night/Rotational Shifts)
• Fast-paced and growth-oriented work culture
• Extensive training and support provided for freshers

Perks & Benefits

• Cab Facility (As per shift & company policy)
• Hybrid
• US shifts
• Performance Incentives
• Night Shift Allowance
• Great work culture & career growth