Walk-in | International Chat Process Executive

Tech Mahindra Limited; Hyderabad; On-site; INR 200,000 - 430,000; Full time

Benefits offered by this job

5days working 2 week off / Rotational

2way transport

Performance based incentives/OTs

Full time

Job summary

Tech Mahindra Limited in Hyderabad is hiring for Chat Support Executive / Associate, Chat Moderator and Escalations roles. The team handles live text queries, guides users, and transfers complex issues to senior teams. Night shifts, full-time, work from office, immediate joiners only, graduation not required.

CTC offered 2.0 LPA to 4.3 LPA with rotations and incentives. Key requirements include excellent English communication, 1 year international voice process experience, and ability to

Qualifications

• Excellent Communication in English.
• Minimum 1 Year of Experience is required into International Voice Process.
• comfortable working with night Shifts.
• Work from office.
• Only immediate joiners.
• Graduation is not required.

Responsibilities

• Chat Support Executive / Associate: The front-line agent responsible for answering live text queries, troubleshooting problems, and guiding users.
• Chat Moderator: Focuses on monitoring real-time chat rooms, communities, or social channels to enforce guidelines and remove inappropriate content.
• Escalations: Transfer complex or unresolved technical/billing issues to senior tiers or specialized departments.
• Multitasking & Queue Management: Handle multiple concurrent chat sessions simultaneously without dropping response quality or missing service level agreements (SLAs).
• Typing Speed & Accuracy: Typically expected to type fast (often 40-45 words per minute) with minimal spelling or syntax errors.

Skills

English communication

Typing speed 40–45 wpm

Night shift readiness

Immediate joiner

Job description

Role & responsibilities

• Chat Support Executive / Associate: The front-line agent responsible for answering live text queries, troubleshooting problems, and guiding users.
• Chat Moderator: Focuses on monitoring real-time chat rooms, communities, or social channels to enforce guidelines and remove inappropriate content.
• Escalations: Transfer complex or unresolved technical/billing issues to senior tiers or specialized departments.
• Multitasking & Queue Management: Handle multiple concurrent chat sessions simultaneously without dropping response quality or missing service level agreements (SLAs).
• Typing Speed & Accuracy: Typically expected to type fast (often 40-45 words per minute) with minimal spelling or syntax errors.

Preferred candidate profile eligibility:

• Excellent Communication in English.
• Minimum 1 Year of Experience is required into International Voice Process.
• comfortable working with night Shifts.
• Work from office
• Only immediate joiners
• Graduation is not required

PERKS AND BENEFITS:

• 5days working 2 week off / Rotational Night Shift
• 2way transport
• Performance based incentives/OTs
• Full time

Work location: Hitech city NO AR CALLERS/HEALTHCARE EXPERIENCE/ NO FRESHERS/ NO DOMESTIC

CTC offered - 2.0lpa to 4.3 LPA (Decent hike)

Contact Person- HR Sai Vinay (6303395974)