Walk-in | Process Associate

IGT Solutions; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

IGT Solutions Pvt. Ltd. in Gurugram is hiring for inbound customer support. You will handle customer queries in English and Hindi, identify customer needs, and build lasting relationships with customers through open and interactive communication.

The role welcomes graduates, freshers or experienced professionals and requires flexibility to work in a 24/7 environment. Bengali language support is also noted for domestic processes.

Qualifications

• Graduate fresher or experienced can apply.
• Comfortable in both English and Hindi languages.
• Able to hold up the conversation.

Responsibilities

• Handle customer queries via inbound calls.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
• Ability to work in a 24/7 environment.

Skills

Customer support

Communication

Bilingual English/Hindi

Education

Graduate

Job description

Job Responsibilities:

• Handling the customer queries over inbound calls.


• Identify and assess customers needs to achieve satisfaction


• Build sustainable relationships and trust with the customer accounts through open and interactive communication


• Ability to work in a 24/7 environment.

Required candidate profile:

• Graduate fresher or experienced can apply.


• Comfortable in both English and Hindi languages.


• Able to hold up the conversation.

Note: We are hiring resources for Bengali Language as well for domestic customer support process