Support Executive

Hitosetsu; Bidhannagar; On-site; INR 200,000 - 320,000; Full time

Job summary

Hitosetsu in Bidhannagar, West Bengal, India invites a Graduate with 1-2 years of voice/customer support experience to join our customer support team. You will handle inbound calls, resolve technical and service queries, and strive for high first-call resolution.

You will identify upselling opportunities, maintain accurate CRM records, and work with English, Hindi, and Bengali speakers. Immediate joiners preferred; the role offers a dynamic environment with room to grow in a growing BPO.

Qualifications

• Graduate with 1-2 years of voice/customer support experience.
• Excellent verbal communication in English, Hindi, and Bengali.
• Immediate joiners preferred.

Responsibilities

• Handle inbound customer calls and resolve technical/service-related queries.
• Ensure customer satisfaction and improve first-call resolution.
• Identify upselling and cross-selling opportunities.
• Maintain customer records, call details, and ticket updates in CRM/Excel.

Skills

Verbal communication

Customer handling

Problem solving

Upselling & cross-selling

Education

Graduate

Job description

Role & responsibilities

• Handle inbound customer calls and resolve technical/service-related queries.
• Ensure customer satisfaction and improve first-call resolution.
• Identify upselling and cross-selling opportunities.
• Maintain customer records, call details, and ticket updates in CRM/Excel.

Preferred candidate profile

• Graduate with 1-2 years of experience in voice process, customer support, technical support, or BPO.
• Excellent verbal communication in English, Hindi, and Bengali.
• Good customer-handling, problem-solving, and issue-resolution skills.
• Knowledge of upselling and cross-selling techniques.
• Immediate joiners preferred.