Walk-in | Operations Manager

VGP Marine Kingdom; Chennai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

VGP Play Kingdom in Coimbatore is seeking an experienced Operations Manager to lead the daily arcades and guest services, ensuring smooth visitor flow, safety, and consistently high service standards.

Reporting to the Head of Operations & Experience Management, you will develop SOPs, monitor KPIs and budgets, oversee staffing and training, and coordinate with marketing and events to deliver profitable, memorable experiences.

Qualifications

• 5–10 years of proven experience in operations management within arcades, entertainment centers, theme parks, F&B, or hospitality.
• Bachelor’s degree in Hospitality, Business Administration, or Operations Management.
• MBA preferred.
• Knowledge of gaming systems, customer service operations, and facility management.
• Excellent communication, coordination, and organizational abilities.

Responsibilities

• Oversee daily operations of the arcade and gaming zones, ensuring seamless guest flow and operational efficiency.
• Coordinate across teams — ticketing, gaming, security, maintenance, and F&B.
• Develop and implement SOPs for service quality, revenue tracking, and staff productivity.
• Monitor budgets, expenses, and operational KPIs to achieve profitability targets.
• Drive customer satisfaction through superior guest service, engagement, and problem resolution.
• Implement guest feedback systems and service recovery protocols.
• Introduce creative engagement programs to enhance visitor experience and retention.
• Supervise and motivate front-line and support staff.
• Manage rosters, manpower deployment, and training schedules.
• Encourage a positive, customer-first culture within the operations team.
• Ensure safety standards and regulatory compliance in all operations.
• Coordinate with technical and maintenance teams for preventive maintenance and gaming equipment upkeep.
• Uphold hygiene, cleanliness, and safety norms across the facility.
• Liaise with marketing and events teams to support promotions, launches, and special events.
• Support management in implementing new attractions, system upgrades, and operational improvements.
• Prepare reports on operational performance, customer insights, and revenue trends.

Skills

Leadership

Team management

Problem solving

Gaming systems

Customer service

Education

Bachelor's degree in Hospitality

MBA preferred

Job description

Job Title: Operations Manager VGP Play Kingdom, Chennai

Department: Operations & Experience Management

Portfolio: Arcade Operations | Guest Experience | Facility Management | Team Leadership

Reporting To: Head Operations & Strategy

About Us

VGP Play Kingdom, part of the VGP Entertainment Group, is an immersive arcade and gaming destination redefining family and youth entertainment in South India.

VGP Entertainment Group is a diversified entertainment conglomerate renowned for its iconic attractions, including:

VGP Universal Kingdom A legacy amusement park

VGP Marine Kingdom Indias first and largest walkthrough aquarium

VGP Cyber Kingdom Futuristic digital play space

VGP Play Kingdom Arcade-based gaming destination

VGP VAGOBA South Indias first tribal-themed barcade (coming soon in Coimbatore)

See-Through Diner – A premium beachside multi-cuisine restaurant experience

We are looking for an experienced and dynamic Operations Manager to lead the operations of VGP Play Kingdom – Coimbatore, ensuring exceptional guest experiences, efficient processes, and high standards of safety and service.

Key Responsibilities

Operational Excellence

Oversee daily operations of the arcade and gaming zones, ensuring seamless guest flow and operational efficiency.

Coordinate across teams — ticketing, gaming, security, maintenance, and F&B.

Develop and implement SOPs for service quality, revenue tracking, and staff productivity.

Monitor budgets, expenses, and operational KPIs to achieve profitability targets.

Guest Experience & Service Quality

Drive customer satisfaction through superior guest service, engagement, and problem resolution.

Implement guest feedback systems and service recovery protocols.

Introduce creative engagement programs to enhance visitor experience and retention.

Team & Staff Management

Supervise and motivate front-line and support staff.

Manage rosters, manpower deployment, and training schedules.

Encourage a positive, customer-first culture within the operations team.

Safety, Maintenance & Compliance

Ensure safety standards and regulatory compliance in all operations.

Coordinate with technical and maintenance teams for preventive maintenance and gaming equipment upkeep.

Uphold hygiene, cleanliness, and safety norms across the facility.

Coordination & Strategic Support

Liaise with marketing and events teams to support promotions, launches, and special events.

Support management in implementing new attractions, system upgrades, and operational improvements.

Prepare reports on operational performance, customer insights, and revenue trends.

Desired Skills & Experience

5–10 years of proven experience in operations management within arcades, entertainment centers, theme parks, F&B, or hospitality.

Strong leadership, team management, and problem-solving skills.

Knowledge of gaming systems, customer service operations, and facility management.

Hands-on experience in SOP creation, vendor management, and safety compliance.

Excellent communication, coordination, and organizational abilities.

Bachelor’s degree in Hospitality, Business Administration, or Operations Management. MBA preferred.

Why Join Us

Be part of a growing entertainment concept redefining fun and engagement in Coimbatore.

Work with one of India’s leading entertainment brands.

Opportunity to lead exciting new initiatives and operational excellence projects.