Operation Manager

VGP Heritage Venues; Chennai District; On-site; INR 700,000 - 900,000; Full time

Job summary

VGP Heritage Venues is looking for a full-time Operations Manager in Chennai. This role involves overseeing daily venue operations, ensuring smooth event execution, and maintaining service standards. The ideal candidate will have experience in hospitality operations, strong leadership abilities, and excellent communication skills.

The Operations Manager will coordinate with various teams, manage staff schedules, and optimize operational workflows. A degree in Hospitality Management or Business Administration is preferred, along with flexibility to work evenings and weekends.

Qualifications

• Proven experience in operations management within hospitality or service industries.
• Strong people leadership skills and team supervision experience.
• Experience in event operations and coordination of setups.

Responsibilities

• Oversee venue operations and ensure events run smoothly.
• Coordinate with sales, events, culinary, and facilities teams.
• Manage staffing schedules and monitor event setups and breakdowns.

Skills

Operations management

People leadership

Event operations

Operational planning

Communication skills

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Scheduling software

CRM systems

Job description

This is a full-time, on-site Operations Manager role based in Chennai. The Operations Manager will oversee day-to-day venue operations, ensuring all events run smoothly, safely, and in line with service standards and client expectations. Responsibilities include coordinating with sales, events, culinary, and facilities teams; managing staffing schedules; monitoring setup and breakdown of events; and ensuring high-quality guest experiences across all functions. The role involves supervising vendor relationships, managing inventory and equipment, optimizing operational workflows, and maintaining cleanliness, security, and compliance with local regulations. The Operations Manager will also track operational costs, support budgeting, address issues in real time during events, and continuously improve processes based on feedback and performance metrics.

Qualifications

• Proven experience in operations management within hospitality, events, or related service industries, preferably in venue or resort settings.
• Strong people leadership skills, including team supervision, shift planning, performance management, and training frontline staff.
• Experience in event or banquet operations, including coordination of setups, guest flow, vendor management, and on-ground issue resolution.
• Operational planning and organizational skills, including process optimization, time management, and attention to detail.
• Excellent communication and interpersonal skills for working with clients, internal teams, suppliers, and other stakeholders.
• Basic financial acumen to support budgeting, cost control, and resource allocation for events and daily operations.
• Comfort with using digital tools such as email, spreadsheets, scheduling software, and basic event management or CRM systems.
• Knowledge of health, safety, and hygiene standards, as well as compliance with local regulations for venues and events.
• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Event Management, or a related field is preferred.
• Flexibility to work evenings, weekends, and holidays based on event schedules, and the ability to be hands-on in a fast-paced environment.