Store Manager

HM Leisure; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Job summary

HM Leisure in India is seeking a highly driven Store Manager to own a high-footfall gaming and F&B entertainment store. Drive revenue, oversee operations, and lead a team to deliver guest experiences while ensuring profitability.

You will manage 30–50 staff, handle shifts, ensure SOPs, maintain hygiene and safety, and report performance daily. The role requires strong leadership, crisis handling, and a track record in P&L, customer service, and staff development.

Qualifications

• 5–8 years of managerial experience in QSR, Hospitality, Retail, or Family Entertainment Centers.
• Proven track record in P&L handling, customer service, and team management.
• Strong communication, leadership, and crisis-handling skills.

Responsibilities

• Business & P&L Ownership – Drive revenue growth, manage costs, and ensure profitability of the store.
• Customer Experience Leadership – Create a vibrant, fun and safe environment, handle escalations and feedback.
• Team & Shift Management – Lead and train a team of 30–50 staff, manage rosters and performance.
• Operations Excellence – Oversee day-to-day F&B, gaming, ticketing, and retail operations; ensure SOPs and safety.
• Inventory & Asset Control – Manage stocks for F&B, gaming equipment, consumables and merchandise.
• Marketing & Promotions Execution – Implement campaigns and promotions to maximise footfall and revenue.

Job description

We are seeking a highly driven Store Manager who can take full ownership of a high-footfall gaming and F&B entertainment store. This role demands a mix of business acumen, operational excellence, and people leadership to deliver exceptional guest experiences while driving profitability.

Key Responsibilities:

• Business & P&L Ownership – Drive revenue growth, manage cost structures, and ensure profitability of the store.
• Customer Experience Leadership – Create a vibrant, fun, and safe environment for all guests. Handle escalations, implement feedback, and maintain world-class service standards.
• Team & Shift Management – Lead, train, and motivate a team of 30–50 staff (including floor managers, F&B staff, and gaming operators). Manage rosters, discipline, and staff performance.
• Operations Excellence – Oversee day-to-day functioning of F&B, gaming zone, ticketing, and retail counters. Ensure adherence to SOPs, hygiene, and safety compliance.
• Inventory & Asset Control – Manage stocks for F&B, gaming equipment, consumables, and merchandise. Ensure zero pilferage and optimal utilization.
• Marketing & Promotions Execution – Implement corporate campaigns, local store promotions, and seasonal events to maximize footfall and revenue.
• Reporting & MIS – Submit daily, weekly, and monthly business performance reports (sales, footfall, guest experience, costs).
• Compliance & Audit – Ensure 100% compliance with financial, legal, and safety audits.
• Crisis Management – Handle guest complaints, equipment failures, or operational breakdowns with quick problem-solving.

Key Requirements:

• 5–8 years of managerial experience in QSR, Hospitality, Retail, or Family Entertainment Centers (Domino’s, McDonald’s, PVR, Starbucks, Timezone, Wonderla, etc.).
• Proven track record in P&L handling, customer service, and team management.
• Strong communication, leadership, and crisis-handling skills.
• Willingness to work in shifts, weekends, and peak holiday seasons.
• Age: Below 40 years preferred.

What We Offer:

• Competitive Salary + Incentives.
• Opportunity to lead one of Bangalore’s premier gaming & F&B destinations.
• Clear career growth path to Cluster Manager / Operations Head roles.