Assistant General Manager Operations

Imagicaaworld Entertainment; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

ImagicaaWorld Entertainment Limited in Pune seeks an experienced Assistant General Manager – Operations to helm end-to-end operations across themes and hospitality segments. You will drive guest experiences, quality, safety, and financial performance while leading cross-functional teams.

The role demands strategic leadership, vendor management, and the ability to scale operations for expansions, ensuring a consistent, world-class guest journey across F&B, Entertainment, Retail and Facilities.

Qualifications

• Bachelor's degree in Hotel Management or equivalent with a post-graduate MBA advantage.
• Experience in large-scale hospitality/entertainment operations is essential.
• Strong leadership, financial acumen and regulatory compliance understanding.

Responsibilities

• Lead overall operations across F&B, Guest Services, Entertainment, Retail and Facilities, ensuring safety, cleanliness and guest satisfaction.
• Drive revenue and profitability across streams through strategic planning and cost control.
• Ensure compliance with safety, regulatory, quality standards and audits.
• Lead operational readiness for new projects, expansions and enhancements including manpower and processes.
• Manage strategic vendor relationships, procurement, quality, and supply continuity.
• Develop and mentor high-performing teams and foster cross-functional collaboration.
• Drive dashboards, MIS reporting, and KPI tracking to support budgeting and governance.

Skills

Operations Leadership

Team Leadership

Cost Management

Vendor Management

Analytical Skills

Travel Ready

Education

Bachelor's Degree in Hotel Management

MBA in Operations

Job description

Position Title: Assistant General Manager – Operations

Location : Pune

About Company:

ImagicaaWorld Entertainment Limited is India’s leading integrated entertainment destination company, operating iconic brands including Imagicaa, Wet’nJoy, Aqua Imagicaa, and Sai Teerth. With 8+ world-class parks and a strong expansion pipeline, the company is redefining leisure, adventure, and cultural entertainment for millions of guests annually.

Job Overview:

We are seeking a dynamic, commercially driven Assistant General Manager – Operations to lead end-to-end operations across our entertainment and amusement businesses. The role will drive operational excellence, exceptional guest experiences, commercial performance, quality, safety, and regulatory compliance.

Key Responsibilities:

• Operational Leadership & Business Excellence: Lead overall operations across F&B, Guest Services, Entertainment, Retail and Facilities, driving process excellence, efficiency, safety, cleanliness and guest satisfaction.


• Food & Beverage Operations: Lead F&B operations with focus on food quality, hygiene, service standards, menu innovation, inventory optimization, cost control and profitability.


• Commercial Performance & Revenue Growth: Drive revenue and profitability across F&B, entertainment, retail, events and other business streams through revenue strategies, performance analysis and effective operational planning.


• Guest Experience & Brand Excellence: Build a guest-centric culture by delivering exceptional hospitality, enhancing engagement and satisfaction, and maintaining consistent service standards.


• Cost Management & Financial Control: Manage operational budgets and control food, labour, inventory, utilities and other operating costs while maintaining quality and service standards.


• Business Expansion & Operational Readiness: Lead operational readiness for new projects, expansions and enhancements, including manpower, equipment, processes, technology and execution planning.


• Vendor & Supply Chain Management: Manage strategic vendor relationships, procurement, quality, supply continuity and commercial negotiations to ensure cost-effective and efficient operations.


• Compliance, Safety & Risk Management: Ensure compliance with statutory, food safety, labour, health and safety requirements. Lead audits, risk assessments and compliance reviews.


• Operational Audits & Continuous Improvement: Conduct regular operational reviews and audits, using data and analytics to improve productivity, optimize costs and enhance guest satisfaction.


• People Leadership & Capability Development: Lead, mentor and develop high-performing teams through engagement, performance management, capability building and succession planning.


• Cross-Functional Collaboration: Partner with Marketing, Finance, HR, Procurement, Engineering, Projects, IT and other functions to execute strategic initiatives and business improvement programs.


• Reporting, Governance & Strategic Planning: Drive operational dashboards, MIS, financial reviews and KPI tracking while supporting strategic planning, budgeting, forecasting and organizational governance.

Experience & Qualification:

Bachelor's Degree in Hotel Management, Hospitality Management, Operations Management or equivalent. MBA in Operations, Hospitality Management or Business Management will be an added advantage.

Experience:

12–18 years of progressive experience in Hospitality, Entertainment, Theme Parks, Multiplexes, Hotels, Resorts, QSR or Large Format Retail. Minimum 5 years in a senior managerial leadership role handling multi-unit operations. Proven experience in Food & Beverage Operations, Commercial Operations and Revenue Management.

Key Skills & Attributes:

• Proven experience in managing multi-location or regional/national operations.


• Strong leadership, team management and people development capabilities.


• Strong understanding of cost optimization, vendor management, budgeting and operational compliance.


• Excellent analytical, problem-solving and decision-making skills.


• Ability to perform effectively in a fast-paced, high-pressure business environment.


• Willingness to travel extensively across business locations as required.