Operations & Sales Manager

RATATA; Hyderabad; Presencial; INR 900 000 - 1 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based incentives linked to

Resumo da oferta

RATATA is seeking a Sales & Operations Manager in Hyderabad to drive revenue growth, manage daily operations, and lead a multidisciplinary team. The role covers handling inquiries, promoting events, ensuring excellent customer experiences, and coordinating with F&B and operations for seamless events.

Ideal candidates will have strong leadership, communication, and problem-solving abilities with a proven track record in sales and operations management in hospitality or retail settings.

Qualificações

• 25 years of experience in sales, operations, hospitality, entertainment, retail, or a related field.
• Strong leadership, communication, customer service, and problem‑solving skills.
• Ability to manage teams, drive sales targets, and oversee day‑to‑day operations.

Responsabilidades

• Handle enquiries through calls, WhatsApp, social media, and walk-ins.
• Promote games, packages, memberships, birthday parties, corporate events, and group bookings.
• Drive lead conversion, follow-ups, upselling, and cross‑selling to achieve sales targets.
• Prepare quotations, maintain lead databases, and track sales performance.
• Ensure a smooth and enjoyable customer journey from entry to exit.
• Address customer queries, complaints, and feedback professionally.
• Coordinate with the Guest Service Associate (GSA) and operations team to resolve issues promptly.
• Build customer relationships and encourage repeat visits and Google reviews.
• Manage enquiries, quotations, follow-ups, and confirmations for birthdays, school visits, and corporate events.
• Coordinate with operations and F&B teams to ensure seamless event execution.
• Ensure customer requirements and event commitments are met.
• Oversee daily venue operations, staff deployment, and shift management.
• Ensure all games, equipment, and facilities are operational, safe, and well‑maintained.
• Monitor customer flow, queue management, cleanliness, and service standards.
• Ensure adherence to SOPs, safety guidelines, and company policies.
• Lead, train, and motivate the sales and operations team.
• Monitor team productivity, service quality, and target achievement.
• Ensure effective coordination between sales, GSA, operations, and F&B teams.
• Manage escalations and support the team during peak hours and events.
• Track daily sales, bookings, revenue, customer feedback, and operational performance.
• Maintain accurate reports, records, and customer databases.
• Monitor inventory, consumables, and operational requirements.
• Identify opportunities to improve revenue, customer satisfaction, and operational efficiency.

Conhecimentos

Leadership

Sales

Operations

Customer service

Problem-solving

Communication

Descrição da oferta de emprego

Sales & Operations Manager Roles & Responsibilities

1. Sales & Revenue Growth

• Handle enquiries through calls, WhatsApp, social media, and walk-ins.
• Promote games, packages, memberships, birthday parties, corporate events, and group bookings.
• Drive lead conversion, follow-ups, upselling, and cross‑selling to achieve sales targets.
• Prepare quotations, maintain lead databases, and track sales performance.

2. Customer Experience

• Ensure a smooth and enjoyable customer journey from entry to exit.
• Address customer queries, complaints, and feedback professionally.
• Coordinate with the Guest Service Associate (GSA) and operations team to resolve issues promptly.
• Build customer relationships and encourage repeat visits and Google reviews.

3. Birthday & Corporate Sales

• Manage enquiries, quotations, follow-ups, and confirmations for birthdays, school visits, and corporate events.
• Coordinate with operations and F&B teams to ensure seamless event execution.
• Ensure customer requirements and event commitments are met.

4. Daily Operations Management

• Oversee daily venue operations, staff deployment, and shift management.
• Ensure all games, equipment, and facilities are operational, safe, and well‑maintained.
• Monitor customer flow, queue management, cleanliness, and service standards.
• Ensure adherence to SOPs, safety guidelines, and company policies.

5. Team Management & Performance

• Lead, train, and motivate the sales and operations team.
• Monitor team productivity, service quality, and target achievement.
• Ensure effective coordination between sales, GSA, operations, and F&B teams.
• Manage escalations and support the team during peak hours and events.

6. Reporting & Business Performance

• Track daily sales, bookings, revenue, customer feedback, and operational performance.
• Maintain accurate reports, records, and customer databases.
• Monitor inventory, consumables, and operational requirements.
• Identify opportunities to improve revenue, customer satisfaction, and operational efficiency.

Preferred Candidate Profile

• 25 years of experience in sales, operations, hospitality, entertainment, retail, or a related field.
• Strong leadership, communication, customer service, and problem‑solving skills.
• Ability to manage teams, drive sales targets, and oversee day‑to-day operations.
• Perks & Benefits
• Performance-based incentives linked to monthly sales target achievement.