Walk-in | Network Engineer - Team Lead

Movate Technologies; Chennai; On-site; INR 420,000 - 620,000; Full time

Job summary

Movate Technologies in Chennai is seeking a capable Team Lead to manage a 15–20 member voice process team handling international transactions. You will drive the team to meet KRA/KPI and SLAs, ensure adherence to SOPs, and deliver high customer satisfaction with proactive issue resolution.

The role requires excellent communication, strong troubleshooting, and the ability to coordinate with cross-functional teams.

Qualifications

• Experience leading a medium-sized support team.
• Ability to resolve customer queries calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a 15–20 member team for Voice (International) transactions.
• Drive the team to meet KRA/KPI and SLAs.
• Adhere to SOPs and ensure process compliance.
• Maintain awareness of service levels and goals.

Skills

Team leadership

Customer service

Communication

Technical troubleshooting

MS Office

MSO applications

Night shifts

Education

Any degree

Tools

MSO applications

Google Workspace

Job description

Job Responsibilities:

Responsible to handle a 15-to-20-member team, Voice (International) transactions to the best of customers satisfaction. Drive the team to meet goals on all KRA/KPI and SLAs. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Qualification:

Any degree

Technical skills:

• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at work place.

DESIRED PROFILE:

• Should be a team player
• Ability to handle a team with individual ownership
• Self-driven to motivate the team members
• Handling Inbound US Calls.
• Involves resolving technical client queries.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have good knowledge on computer hardware peripherals, Operation Systems,
• Chrome Brower, IE and Firefox.
• Flair for customer service and technical troubleshooting
• Excellent Communication Skill.
• Should be well versed with MSO applications
• Experience working with google workspace is an added advantage
• Enthusiasm and strong self-motivation & self-reliance.
• Building a rapport with customers.
• Time management skills, with a high degree of flexibility at workplace.
• Willingness to work in night shifts (Rotational Night Shifts)

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Interview Date: Monday Friday
Interview Time: Between 11:00 AM and 6:00 PM
Venue:
Movate Technologies (Movate Talent Hub)
Ground Floor, AMBIT IT Park
Ambattur Industrial Estate
Chennai, Tamil Nadu, India

HR to meet: VIGNESHWARA RAO - SPECIALIST

Contact : 7338802227