Walk-in | Mega Walk-in Drive For International chat process Contract role

IntouchCX; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Two-way cab facility within radius

Career growth opportunities

Learning opportunities

Employee engagement activities

Job summary

IntouchCX in Hyderabad is seeking an International Chat Support Associate to handle customer queries via live chat in a fast-paced environment. You will provide accurate information, resolve issues, and maintain detailed records while meeting quality and productivity targets.

The role requires strong English writing skills, a minimum 30 WPM typing speed, and the ability to multitask across applications. Night, weekend, and rotational shifts may be required.

Qualifications

• Excellent written English communication skills.
• Minimum typing speed of 30 WPM with good accuracy.
• Basic computer knowledge.
• Ability to navigate multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Respond to customer queries promptly and professionally through live chat.
• Provide accurate information and resolve customer concerns while maintaining high service standards.
• Handle multiple chat conversations simultaneously with efficiency and accuracy.
• Escalate complex issues to the appropriate team when required.
• Maintain detailed and accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to company policies, processes, and compliance guidelines.

Skills

Excellent written English

30 WPM typing

Basic computer knowledge

Navigate multiple applications

Problem solving

Multitask in target-driven environment

Education

Any Graduate/Undergraduate

Job description

Job description: We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. Should possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.

Key Responsibilities

• Respond to customer queries promptly and professionally through live chat.
• Provide accurate information and resolve customer concerns while maintaining high service standards.
• Handle multiple chat conversations simultaneously with efficiency and accuracy.
• Escalate complex issues to the appropriate team when required.
• Maintain detailed and accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to company policies, processes, and compliance guidelines.

Eligibility Criteria

• Freshers are not Eligible
• Excellent written English communication skills.
• Minimum typing speed of 30 WPM with good accuracy.
• Basic computer knowledge.
• Ability to navigate multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Shift Requirements

• Must be flexible to work night shifts and graveyard shifts.
• Willingness to work on weekends.
• Willingness to work in rotational shifts, if required.

Transportation

• Two-way cab facility will be provided for employees residing within the hiring radius.
• Transportation will be provided as per the company's transportation policy.

Preferred Candidate Profile

• Ability to work independently and as part of a team.
• Strong attention to detail.
• Good time management skills.
• Quick learner.
• Ability to adapt to changing business requirements.

Education

• Any Graduate or Undergraduate, as per company eligibility criteria.

Benefits

• Competitive salary.
• Two-way cab facility within the hiring radius.
• Career growth and learning opportunities.
• Employee engagement activities.

Contact Details

• Name: Naaz
• Phone Number: 9154225747
• Email: [e-mail]