Walk-in Interview For International Technical Voice Support

Movate Technologies; Zone 7 Ambattur; On-site; INR 300,000 - 520,000; Full time

Job summary

Movate Technologies in India seeks a technically skilled support specialist to identify hardware and software solutions and resolve complex issues. You will troubleshoot faults, configure systems, and guide customers through problem resolution with clear communication.

Ideal candidates have strong technical knowledge, enjoy working with new technologies, and can manage multiple cases while documenting procedures for future reference.

Qualifications

• Excellent communication skills and the ability to explain technical concepts clearly.
• Strong troubleshooting capabilities across hardware and software problems.
• Basic networking knowledge and familiarity with common IT environments.

Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Skills

Communication skills

Troubleshooting

Networking knowledge

Hardware knowledge

Software knowledge

Customer service

Job description

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Preferred candidate profile

Excellent communication Skill

Technical Knowledge Added Advantage