Walk-in | International Voice Process - Tech Support

Sutherland; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland is seeking a Technical Customer Support Associate in Chennai to handle international voice support. The role focuses on solving device and connectivity issues, documenting problems, and delivering a high-quality customer experience.

You will work from the office and engage with cross-functional teams to resolve complex technical inquiries. The ideal candidate has 1+ year of international voice process experience, strong communication, and a keen interest in consumer technology.

Qualifications

• Excellent verbal and written communication skills.
• Active listening to understand customer needs.
• Strong problem solving and analytical abilities.
• Technical troubleshooting across devices and networks.
• Experience handling international voice processes is a plus.
• Basic Wi-Fi and network knowledge.
• Interest in consumer technology and learning mindset.

Responsibilities

• Handle customer interactions with prompt, accurate technical support.
• Troubleshoot device setup, connectivity, and technical issues.
• Understand concerns and provide clear resolutions.
• Investigate, document and resolve customer problems.
• Navigate multiple applications and research solutions.
• Collaborate with internal teams to resolve issues.
• Identify recurring problems and share feedback.
• Deliver a professional, positive customer experience.

Skills

Communication

Active Listening

Problem Solving

Tech Troubleshooting

Customer Handling

Wi-Fi Knowledge

Consumer Tech Interest

Education

High School / Diploma / Graduate

Job description

Role: Technical Customer Support Associate

Process: Technical Customer Service / Voice Support

Experience: 1+ year experience in International voice process Education: High School / Diploma / Graduate

Work Mode: Work From Office (WFO)

We are looking for enthusiastic individuals who are eager to learn, solve customer problems and build a career in technical customer support.

What You'll Do

• Handle customer interactions and provide prompt, accurate technical support.
• Troubleshoot device setup, connectivity and technical issues.
• Understand customer concerns and provide the best possible resolution.
• Investigate, document and resolve customer issues.
• Navigate multiple applications and research solutions efficiently.
• Collaborate with internal teams to resolve complex issues.
• Identify recurring issues and share customer feedback.
• Deliver a professional and positive customer experience.

Skills Required

• Strong Communication Skills
• Active Listening
• Problem Solving
• Technical Troubleshooting
• Customer Handling
• Basic Wi-Fi / Network Knowledge
• Interest in Consumer Technology

Who Can Apply?

If you are a quick learner, have good communication skills, and are interested in technology, this opportunity is for you.

Candidates with international voice process and customer support experience are preferred.

If you enjoy technology, troubleshooting and helping customers, this opportunity is for you!