Technical Support - International Voice Process

Movate Technologies; Zone 7 Ambattur; On-site; INR 250,000 - 350,000; Full time

Job summary

Movate Technologies in Tamil Nadu Ambattur is seeking a technically skilled Customer Support professional with international voice process experience. You will provide first-line technical assistance to global customers and aim for first-call resolution while maintaining high customer satisfaction.

The role requires strong verbal English, troubleshooting ability, and solid customer-handling skills to deliver top-notch support in a fast-paced environment.

Qualifications

• Minimum 6 months experience in an International Voice Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Responsibilities

• Provide technical assistance to international customers.
• Diagnose and resolve technical issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Voice Process

Technical Support

Verbal English

Troubleshooting

Customer Handling

Analytical Skills

Job description

Eligibility

• Minimum 6 months of experience in an International Voice Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities

• Provide technical assistance to international customers.
• Diagnose and resolve technical issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.