Technical Support Engineer - Voice

Luminite Services; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Luminite Services in Chennai is seeking a customer support specialist to respond to customer requests via phone, email and website chats while maintaining quality and satisfaction scores.

The role requires a neutral English accent, willingness to work in shifts, and basic LAN/WAN troubleshooting to address technical issues and ensure smooth service delivery.

Candidates should be prepared to escalate complex cases to supervisors and coordinate resolution efficiently.

Qualifications

• Neutral English accent required.
• Willingness to work in any shifts.
• Working knowledge of LAN/WAN and basic troubleshooting.
• Respond to customer requests via phone, email and website chats.

Responsibilities

• Respond to customer requests over telephone, email and website chats.
• Maintain high quality and customer satisfaction scores.
• Escalate issues and coordinate with supervisors for resolution.

Skills

Neutral English accent

Shifts flexibility

LAN/WAN troubleshooting

Customer support (phone/email/chat)

Job description

Respond to customer request over telephone email and Website chats.Maintaining excellent levels of Quality, quantity and Customer satisfaction scores. Escalate situations in an appropriate manner and coordinate with supervisors towards resolution.

Required Candidate profile

• A neutral accent in English.
• Willingness to work in any shifts .
• Working knowledge of LAN / WAN /Basic Troubleshooting and Technical Issues
• .US- Shift timings: 7.30P.M-4.30 am&10.30 pm-7.30 am