Technical Support Engineer ( Voice and Non - Voice)

Movate; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Movate is seeking a capable support professional to configure and troubleshoot our product, resolving customers' technical issues and acting as the liaison between customers and internal teams.

You will reproduce customer environments, manage electronic tickets, and coordinate with sales, customer success, and customers to address problems.

The role requires strong written and verbal communication and solid troubleshooting skills for both software and hardware in a complex networking environment.

Qualifications

• 6 months to 1+ year of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Skills

Technical support

Customer service

Troubleshooting

Job description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 6 months 0r 1+ yr of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills