Technical Support Associate | International Voice Process |

JoulestoWatts; Bengaluru; Hybrid; INR 312,000 - 520,000; Full time

Benefits offered by this job

2 Way Cab Facility

International work environment

Excellent career growth opportunities

Job summary

JoulestoWatts in Bengaluru, India, is hiring enthusiastic Technical Support Associates for an International Voice Process. You will handle international customer calls, provide first-level technical support, and guide users through troubleshooting steps for laptops, desktops, printers, and connectivity issues.

You will document interactions, meet performance targets, and collaborate with higher-level teams as needed.

Qualifications

• Handle international customer calls for technical support.
• Provide troubleshooting assistance for hardware and software issues.
• Diagnose OS, hardware, and connectivity problems.
• Escalate complex issues to higher-level teams.

Responsibilities

• Handle customer calls for international technical support.
• Provide troubleshooting assistance for laptops, desktops, printers, hardware, and software-related issues.
• Understand customer concerns and identify the appropriate solution.
• Guide customers through troubleshooting steps in a professional and customer-friendly manner.
• Provide first-level technical support and resolve issues within defined timelines.
• Diagnose basic operating system, application, hardware, and connectivity issues.
• Escalate unresolved or complex technical issues to higher-level support teams.
• Maintain accurate documentation of customer interactions and technical resolutions.
• Ensure high levels of customer satisfaction and service quality.
• Meet individual and process performance targets.

Skills

Technical Support

Customer Service

Troubleshooting

Documentation

Job description

Job Description

We are hiring enthusiastic and customer-focused Technical Support Associates for an International Voice Process supporting.

Roles & Responsibilities

• Handle customer calls for international technical support.


• Provide troubleshooting assistance for laptops, desktops, printers, hardware, and software-related issues.


• Understand customer concerns and identify the appropriate solution.


• Guide customers through troubleshooting steps in a professional and customer-friendly manner.


• Provide first-level technical support and resolve issues within defined timelines.


• Diagnose basic operating system, application, hardware, and connectivity issues.


• Escalate unresolved or complex technical issues to higher-level support teams.


• Maintain accurate documentation of customer interactions and technical resolutions.


• Ensure high levels of customer satisfaction and service quality.


• Meet individual and process performance targets.

Salary & Benefits

• Salary: Up to 5.2 LPA


• 5 Days Working


• 2 Way Cab Facility


• International work environment.


• Excellent career growth opportunities.


• Opportunity to build a career in Technical Support and IT Helpdesk.