Technical Support (International Voice)

Creative Hands HR; Chennai District; On-site; INR 410,000 - 550,000; Full time

Benefits offered by this job

Cab facility

Job summary

Creative Hands HR is seeking Technical Support (International Voice) at Chennai Ambit IT Park, Ambattur. This night-shift role handles international customer calls and troubleshoots technical issues, with a focus on First Contact Resolution and delivering professional support.

The position offers salary bands based on experience: 1–2 years 4.10–4.78 LPA and 2+ years 4.75–5.50 LPA, with cab facility provided. Join a client-facing team that upholds strong service standards.

Responsibilities

• Handle international customer calls and troubleshoot technical issues.
• Focus heavily on achieving First Contact Resolution (FCR).
• Stay updated on newly released products and recent technical updates.
• Deliver outstanding customer service with a friendly, professional environment.
• Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.

Job description

Job description

Role Details

• Role: Technical Support (International Voice)
• Job Location: Chennai Ambit IT Park, Ambattur
• Shift: Night Shift
• Transportation: Cab facility is available
• 1 to 2 Years Experience: 4.10 LPA to 4.78 LPA (Maximum)
• 2+ Years Experience: 4.75 LPA to 5.50 LPA (Maximum)

Core Job Responsibilities

• Handle international customer calls and troubleshoot technical issues.
• Focus heavily on achieving First Contact Resolution (FCR).
• Stay updated on newly released products and recent technical updates.
• Deliver outstanding customer service with a friendly, professional environment.
• Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.