Walk-in | Customer Support Associate

Tech Mahindra; Hyderabad; On-site; INR 350,000 - 470,000; Full time

Benefits offered by this job

5 days working

Two-way transport

Incentives

OTs

Referral bonus

Full time

Job summary

Tech Mahindra in Hyderabad (Hitech City) is hiring for an International Voice Process role. The position requires handling international customer calls, resolving queries, and maintaining accurate CRM records. You will collaborate with internal teams to resolve issues and meet targets, with night shifts and on-site work.

Graduation not required and immediate joining is needed. Candidates must have excellent English communication and at least 6 months of international voice experience.

Qualifications

• Excellent English communication.
• At least 6 months of experience in International Voice Process.
• Comfortable working night shifts.
• Work from office.
• Immediate joiners only.
• Graduation not required.

Responsibilities

• Handle international customer calls to provide exceptional service.
• Resolve customer queries related to products/services in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve processes.
• Meet performance targets set by the organization.

Skills

Excellent communication in English

CRM software

Tools

CRM software

Job description

RESPONSIBILTIES

• Handle international customer calls to provide exceptional service.
• Resolve customer queries related to products/services in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve processes.
• Meet performance targets set by the organization.

ELIGIBILITY

• Excellent Communication in English.
• Minimum 6months of Experience is required into International Voice Process.
• comfortable working for night Shifts.
• Work from office
• Only immediate joiners
• Graduation is not required

PERKS AND BENEFITS

• 5days working 2 week off / Rotational Night Shift
• 2way transport
• Performance based incentives/OTs
• Referral bonus
• Full time

Work location: Hitech city

*NO AR CALLERS/HEALTHCARE EXPERIENCE/ NO FRESHERS/NO DOMESTIC *

CTC offered - 3.5lpa to 4.7 LPA (Decent hike)

Interview Rounds

• HR Round
• Operation Round
• AMCAT Assessment