Walk-in | International Voice Process Executive

SR Itax Planners; Hyderabad; On-site; INR 175,000 - 225,000; Full time

Job summary

SR Itax Planners in Hyderabad seeks an International Voice Process - BDE to engage with US-based clients, handle inquiries, and convert leads into productive relationships. You will work night shifts, provide tax-related information, and ensure high-quality customer interactions.

The role emphasizes sales and communication skills, with opportunities to contribute to marketing efforts and client retention in a fast-paced BPO environment.

Qualifications

• Experience in sales-driven customer interactions.
• Strong communication and relationship-building abilities.
• Familiarity with marketing concepts and lead generation.

Responsibilities

• Handle inbound and outbound calls with international customers, primarily US-based clients.
• Assist customers with queries related to US tax preparation and tax filing services.
• Provide accurate information regarding company services and customer requirements.
• Resolve customer queries professionally and elevate complex issues when required.
• Maintain accurate records of customer interactions in the CRM or relevant systems.
• Follow company policies, standard operating procedures, and compliance guidelines.
• Meet daily productivity, call quality, and customer satisfaction targets.
• Maintain professional communication and build positive customer relationships.

Skills

Sales skills

Communication Skills

Marketing Skills

Job description

Role & responsibilities

• Handle inbound and outbound calls with international customers, primarily US-based clients.
• Assist customers with queries related to US tax preparation and tax filing services.
• Provide accurate information regarding company services and customer requirements.
• Resolve customer queries professionally and elevate complex issues when required.
• Maintain accurate records of customer interactions in the CRM or relevant systems.
• Follow company policies, standard operating procedures, and compliance guidelines.
• Meet daily productivity, call quality, and customer satisfaction targets.
• Maintain professional communication and build positive customer relationships.

Preferred candidate profile

• Sales skills
• Communication Skills
• Marketing Skills

Role: International Voice Process - BDE

Industry Type: Customer Service / Call Centre / BPO

Department: Customer Support

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

CTC: 1.75 -2.25 LPA

Shifts: Night shift Only