Customer Support Executive

Smyle Wurk; Chennai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Attendance Bonus

No target and no pressure

Job summary

Smyle Wurk in Chennai, India seeks motivated International Calling Agents for its US-based voice support team. You will handle inbound inquiries, resolve issues, document interactions, and upsell where appropriate. Immediate joining preferred; day shifts with rotational week offs, and an attendance bonus are offered.

The role focuses on delivering excellent customer service in a fast-paced, target-driven environment while aligning with policy and compliance standards.

Qualifications

• Excellent listening, problem-solving, and analytical abilities.
• Ability to multitask while speaking with customers and updating records.
• Comfortable using multiple applications and computer systems.
• Ability to work in a fast-paced, target-driven environment.
• Quick learner with the ability to adapt to new processes and system updates.
• Strong attention to detail and decision-making skills.
• Basic technical aptitude and willingness to learn product and service support.
• Flexibility to work rotational shifts and adjust schedules based on business requirements.

Responsibilities

• Handle inbound customer inquiries, including assisting irate/frustrated customers.
• Provide excellent customer service while resolving concerns efficiently.
• Document customer interactions and resolutions in the system accurately.
• Follow company policies, quality standards, and compliance guidelines.
• Identify customer needs and recommend relevant products or add-on services.
• Collaborate with internal teams to ensure timely issue resolution.
• Sales or upselling when appropriate.

Skills

Excellent listening and problem-

Analytical abilities

Multitasking while talking

Proficient with multiple apps

Ability to perform under target

Fast learner

Attention to detail

Willingness to learn product/support

Shift flexibility

Tools

CRM systems

Job description

Job description:

We are seeking motivated and energetic International Calling Agents to join our US-based voice support team. If you have excellent English communication skills and enjoy speaking with customers, this is the perfect role for you.

Role & responsibilities:

• Handle inbound customer inquiries, including assisting irate/frustrated customers.
• Provide exceptional customer service while resolving customer concerns efficiently.
• Accurately document customer interactions and resolutions in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Identify customer needs and recommend relevant products or value-added services when appropriate.
• Collaborate with internal teams to ensure timely issue resolution.
• Sales or upselling.

Skills & Qualification:

• Excellent listening, problem-solving, and analytical abilities.
• Ability to multitask while speaking with customers and updating records simultaneously.
• Comfortable using multiple applications and computer systems.
• Ability to work in a fast-paced, target-driven environment.
• Quick learner with the ability to adapt to new processes and system updates.
• Strong attention to detail and decision-making skills.
• Basic technical aptitude and willingness to learn product and service support.
• Flexibility to work rotational shifts and adjust schedules based on business requirements.

Preferred candidate profile:

• Both male and female candidates can apply
• Experience in International voice will be added advantage.
• Should be willing to work in day shift and rotational week off.
• Immediate joining will be given first preference

Benefits:

• No target and no work pressure in work.
• International Voice process in Day Shift.
• Attendance Bonus.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended