Exciting Opportunity For International Customer support @Bangalore

JobShop; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

2-Way Cab Facility Pickup & Drop

Career growth and learningopportuni

Salary hike 30-40% based on current/

Job summary

JobShop in Bangalore is seeking customer-focused professionals to join our voice support team. You will handle customer interactions, understand their requirements and provide timely resolutions while maintaining service excellence.

This role involves 5 days of work per week with rotational shifts and 2 weekly offs; CTC up to 6.5 LPA and cab facilities are part of the package, with opportunities for career growth and learning.

Qualifications

• Customer-focused professional with experience in voice support.
• Ability to understand customer requirements and provide timely resolutions.
• Proven ability to document customer interactions.

Responsibilities

• Handle customer interactions professionally through voice support.
• Understand customer concerns and provide appropriate solutions.
• Maintain service quality and customer satisfaction standards.
• Accurately document customer interactions.
• Meet defined quality and productivity parameters.

Job description

Role Overview

We are looking for customer-focused professionals to join our voice support team. The role involves managing customer interactions, understanding their requirements, and providing timely and effective resolutions while maintaining service excellence.

Location

Bangalore

Jobshop,485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore - 560043

Google Maps: https://maps.app.goo.gl/jLYAzRRedciXCfJQ6

Compensation & Benefits

• CTC up to 6.5 LPA
• 30%40% Salary Hike based on current/last drawn salary
• 2-Way Cab Facility Pickup & Drop
• Career growth and learning opportunities

Work Schedule

• 5 Days Working
• Rotational Shifts
• 2 Weekly Offs

Key Responsibilities

• Handle customer interactions professionally through voice support.
• Understand customer concerns and provide appropriate solutions.
• Maintain service quality and customer satisfaction standards.
• Accurately document customer interactions.
• Meet defined quality and productivity parameters.

Selection Process

• HR Interview
• Versant Communication Assessment
• Operations Interview