International Voice Process Executive ,international Semi Voice

IntouchCX; Hyderabad; On-site; INR 240,000 - 380,000; Full time

Job summary

IntouchCX is seeking a Customer Service Representative (English Voice) to handle daily customer interactions via phone from our Hyderabad site. The role emphasizes resolving issues end-to-end, building rapport, and delivering a high-quality customer experience.

The ideal candidate has strong communication skills, emotional intelligence, and the ability to work in a fast-paced environment. Background check is required; high school diploma is mandatory, with a post-secondary degree considered a

Qualifications

• Clear verbal and written communication with proper grammar and enunciation.
• Ability to display high emotional intelligence and stay calm under pressure.
• Active listening and tailoring responses to customer needs.
• Willingness to learn new skills and adapt to products and processes.

Responsibilities

• Handle customer issues end-to-end via calls.
• Engage customers to resolve issues and ensure satisfaction.
• Build rapport quickly and diagnose problems for resolution.
• Provide white-glove service and excellent overall experience.
• Manage customer expectations on estimated response times.

Skills

Verbal communication

Written communication

Emotional intelligence

Active listening

Multitasking

Organizational skills

Education

High school diploma

Post secondary degree (nice)

Tools

Phone system

CRM system / Computer basics

Job description

Customer Service (Voice ) -Work From Site - English - Full-time

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team thats all-in on making brands thrive, were setting the bar in quality-driven support.

About the Job

We are currently hiring Customer Service Representatives (English Voice).

You Will

• Having daily interactions with the customer to handle issues from end to end via call
• Going the extra mile to engage customers in solving issues and ensuring satisfaction
• Quickly and effectively building rapport with customers while diagnosing and resolving issues
• Providing white glove service and having the ability to provide an overall excellent customer experience
• Managing customer expectations regarding estimated response times

You Have

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a phone system and personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

IntouchCX | intouchcx.com

Requirements:

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus
• Must have at least six months customer service experience or equivalent

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for Role & responsibilities review and verification.

Contact person- Rimjhim jaiswal HR - 70759 37061