International Chat Support- Fresher& Experience Both are Eligible

IntouchCX; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

IntouchCX is seeking an International Chat Process Executive in Hyderabad. The role involves assisting international customers via chat, resolving queries, and delivering high-quality customer experiences. It requires 1–3 years of experience and offers full-time employment with rotational/night shifts and work-from-office arrangements.

Candidates should have excellent English communication, good typing speed, and strong problem-solving skills. Basic computer knowledge is also required.

Qualifications

• Excellent written and verbal English communication.
• Good typing speed and accuracy.
• Strong customer-service and problem-solving skills.
• Basic computer and internet knowledge.
• Willingness to work rotational/night shifts.
• Experience of 1–3 years.

Responsibilities

• Handle customer queries through international chat support.
• Provide accurate information and resolve customer issues promptly.
• Maintain professional and courteous communication with customers.
• Follow company policies, processes, and quality standards.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.

Skills

English proficiency

Typing speed

Customer service

Problem solving

Computer basics

Job description

Hiring for International Chat Process Executive

Job Title: International Chat Process Executive

Location: Hyderabad

Experience: 1-3 years

Employment Type: Full-time

Shift: Rotational shifts / Night shifts

Work Mode: Work from Office

Job Description

We are looking for enthusiastic and customer-focused professionals to join our International Chat Process team. The role involves assisting international customers through chat, resolving their queries, and providing a high-quality customer experience.

Responsibilities

• Handle customer queries through international chat support.
• Provide accurate information and resolve customer issues promptly.
• Maintain professional and courteous communication with customers.
• Follow company policies, processes, and quality standards.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.

Requirements

• Excellent written and verbal communication skills in English.
• Good typing speed and accuracy.
• Strong customer-service and problem-solving skills.
• Basic computer and internet knowledge.
• Willingness to work rotational/night shifts.
• Only experienced candidates can apply.

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.