International Customer Support-Chat Support-Immediate Joiners Required

IntouchCX; Hyderabad; On-site; INR 335,000 - 502,000; Full time

Job summary

IntouchCX is hiring for an International Chat Process Executive in Hyderabad. You will assist international customers via chat, resolve queries, and deliver high-quality customer experiences.

This is a full-time, on-site role with rotational/night shifts. Responsibilities include handling international chat queries, providing accurate information, maintaining professional communication, following policies and quality standards, and achieving productivity and customer-satisfaction targets.

Qualifications

• Excellent written and verbal English communication.
• Good typing speed and accuracy.
• Strong customer-service and problem-solving skills.
• Basic computer and internet knowledge.

Responsibilities

• Handle customer queries through international chat support.
• Provide accurate information and resolve customer issues promptly.
• Maintain professional and courteous communication with customers.
• Follow company policies, processes, and quality standards.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.

Skills

English communication

Typing speed

Customer service

Problem solving

Basic computer knowledge

Job description

Hiring for International Chat Process Executive

Job Title: International Chat Process Executive

Location: Hyderabad

Experience: 1-3 years

Employment Type: Full-time

Shift: Rotational shifts / Night shifts

Work Mode: Work from Office

Job DescriptionWe are looking for enthusiastic and customer-focused professionals to join our International Chat Process team. The role involves assisting international customers through chat, resolving their queries, and providing a high-quality customer experience.

Responsibilities

• Handle customer queries through international chat support.
• Provide accurate information and resolve customer issues promptly.
• Maintain professional and courteous communication with customers.
• Follow company policies, processes, and quality standards.
• Meet assigned productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.

Requirements

• Excellent written and verbal communication skills in English.
• Good typing speed and accuracy.
• Strong customer-service and problem-solving skills.
• Basic computer and internet knowledge.
• Willingness to work rotational/night shifts.
• Only experienced candidates can apply.

HR Simu-7075920827

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