Hiring For International Chat process

IntouchCX; Hyderabad; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Two-way cab facility based on hiring radius

Attractive salary package

Growth opportunities in an international process

Job summary

IntouchCX is hiring for the position of International Chat Process Executive in Hyderabad, India. The role involves handling customer queries via live chat, providing accurate resolutions, and managing multiple conversations. Candidates must possess good English communication skills and are expected to work in rotational and night shifts.

This contract-based position offers an attractive salary package along with benefits like a two-way cab facility depending on the hiring radius.

Qualifications

• Good written communication skills in English are essential.
• A typing speed of at least 30 WPM with good accuracy.
• Basic knowledge of computers and the internet is required.
• Ability to thrive in a fast-paced environment is necessary.
• Must be flexible to work night and rotational shifts.
• Willingness to work in a contractual role is expected.

Responsibilities

• Handle customer queries through live chat support.
• Provide prompt and accurate resolutions to customer concerns.
• Manage multiple chat conversations efficiently.
• Maintain customer satisfaction and quality standards.
• Escalate unresolved issues to the concerned department.
• Follow company policies and process guidelines.

Skills

Good written communication skills in English

Typing speed of 30 WPM with good accuracy

Basic computer and internet knowledge

Ability to work in a fast-paced environment

Flexibility to work in night shifts and rotational shifts

Willingness to work in a contractual role

Education

Any graduate/undergraduate

Job description

Job Description

International Chat Process Executive

We are hiring for the position of International Chat Process Executive for an international customer support process, which is contract based.

Roles & Responsibilities

• Handle customer queries through live chat support.
• Provide prompt and accurate resolutions to customer concerns.
• Manage multiple chat conversations efficiently.
• Maintain customer satisfaction and quality standards.
• Escalate unresolved issues to the concerned department when required.
• Follow company policies and process guidelines.

Required Skills

• Good written communication skills in English.
• Typing speed of 30 WPM with good accuracy.
• Basic computer and internet knowledge.
• Ability to work in a fast-paced environment.
• Flexible to work in night shifts and rotational shifts.
• Flexible to work in contractual role.

Eligibility

• Freshers and experienced candidates can apply.
• Any graduate/undergraduate may apply.

Benefits

• Two-way cab facility will be provided based on the hiring radius.
• Attractive salary package
• Growth opportunities in an international process.

Contact Details

Name - Naaz

phone number - 9154225747

Email - [e-mail]

Note: Candidates are requested to mention HR Naaz on top of their resume.

Disclaimer: IntouchCX never asks for money or sensitive personal information during the hiring process.