Walk-in | Hiring Freshers For International Voice Process

Sutherland; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Rotational week offs

Night shift cab facility

Monthly self-transport allowance

Career development opportunities

Job summary

Sutherland is hiring Customer Support Executives for an International Voice Process. Freshers can apply and will start a career in the international BPO. Excellent English communication is essential, with professional handling of queries and documentation.

This is an office-based role at NSL Arena, Uppal, with rotational shifts and cab support within a 15 km radius. Candidates from BPO or Customer Service backgrounds are welcome; night shifts are part of the schedule.

Qualifications

• Freshers are welcome to apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer service and interpersonal skills.
• Comfortable working in rotational/night shifts and office environment.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Skills

English fluency

Communication skills

Interpersonal skills

Problem solving

Customer service

Job description

We are hiring Customer Support Executives for an International Voice Process.

This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

For any queries regarding this opportunity, please reach out:

Interview Location-Sutherland-9th Floor, NSL-2, NSL Arena, Uppal

Work Location-NSL Arena, Uppal

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handling customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Freshers can apply.
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits:

1. Rotational week offs & Rotational shifts
2. Two-way cab transportation available within a 15 km radius for night shift
3. Monthly self-transport allowance of up to 3,500
4. Opportunities for professional development and career advancement

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail]