Hiring For Non voice process-Females

Sutherland; Hyderabad; On-site; INR 167,000 - 234,000; Full time

Benefits offered by this job

Rotational shifts

Cab within 15 km

Career development

Job summary

Sutherland is hiring Customer Support Executives for an International Non Voice Process for females, located at Uppal. This entry-level role suits candidates with good English communication seeking to start a career in the international BPO.

Key duties include handling international calls, resolving queries, and documenting interactions while maintaining quality standards. Freshers only, night shifts, office-based role.

Qualifications

• Freshers only.
• Good spoken English and communication skills.
• Willingness to work from the office and night shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Document customer interactions and maintain records.
• Work effectively as part of a customer service team.
• Maintain quality and productivity standards.

Skills

Freshers only

Good English

Customer service

Teamwork

Job description

We are hiring Customer Support Executives for an International Non Voice Process for Females

This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.

Work Location-Uppal

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Candidate Requirements

• Only freshers are eligible.
• Candidates with Experience, PF, B.Tech/B.E and males are not eligible
• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Suitable for both freshers and experienced candidates.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.

Benefits:

• Rotational shifts and rotational week offs
• Two-way cab transportation available within a 15 km radius for night shift
• Opportunities for professional development and career advancement

Interview Process:

• Personal Information
• Screening Question
• Video Interview
• Assessment Test

Important Notice:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].