Walk-in | Hiring For International Voice Process For Multiple Clients In Pune

Spes Staffing Solutions; Pune District; On-site; INR 420,000 - 700,000; Full time

Benefits offered by this job

Both-Way Cab Facility

Monthly Performance-Based Incentives

Insurance Benefits

Additional Allowances

Excellent Career Growth Opportunities

Job summary

Spes Staffing Solutions in Pune invites walk-in applicants for an International Voice Process role as Customer Care Executive. The role is based in Pune with rotational shifts and 5 working days, offering a salary package up to 7 LPA.

Ideal candidates have 6 months to 2 years of International Voice Process experience, excellent English communication, and a graduation or undergraduate status. Expect energetic, customer-focused professionals with strong problem-solving skills.

Qualifications

• Excellent English verbal communication is mandatory.
• 6 months to 2 years of international voice process experience is required.
• Graduates or undergraduates can apply, subject to eligibility criteria.
• Strong customer-handling and problem-solving skills are essential.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide effective solutions.
• Deliver excellent customer service and maintain customer satisfaction.
• Coordinate with Operations and support teams when required.
• Follow call-handling procedures, quality standards and compliance guidelines.
• Achieve assigned performance targets, KPIs and KRAs.

Skills

Excellent English

Customer service

Problem solving

Call handling

Education

Graduation or equivalent

Undergraduate eligible

Job description

Walk-in || Hiring For International Voice Process For Multiple Clients In Pune

Job Location: Pune, Maharashtra

Position: Customer Care Executive

Salary Package: Up to 7 LPA

JOB DETAILS

• Process: International Voice Process
• Experience: 6 months to 2 years Experiance
• Education: Graduates and undergraduates can apply, subject to eligibility criteria
• Communication: Excellent English communication skills are mandatory
• Shift: Rotational shifts
• Working Days: 5 days a week
• Week Offs: 2 rotational week offs

ELIGIBILITY CRITERIA

• Excellent verbal communication skills in English
• 6 months to 2 years of International Voice Process experience is mandatory
• Strong customer-handling and problem-solving skills
• Energetic, enthusiastic, and customer-focused candidates
• Experienced candidates may be eligible for up to a 30% salary hike, based on current CTC and company standards

ROLES & RESPONSIBILITIES

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide effective solutions.
• Deliver excellent customer service and maintain customer satisfaction.
• Coordinate with Operations and support teams whenever required.
• Follow call-handling procedures, quality standards, and compliance guidelines.
• Achieve assigned performance targets, KPIs, and KRAs.

PERKS & BENEFITS

• Both-Way Cab Facility
• Monthly Performance-Based Incentives
• Insurance Benefits
• Additional Allowances
• Excellent Career Growth Opportunities

INTERVIEW PROCESS

• 1 HR Round
• 2 VNA (Voice & Communication Assessment)
• 3 Operations Round