International Voice Process Executive

Career Guideline; Hyderabad, Pune District, Bengaluru; On-site; INR 495,000 - 605,000; Full time

Job summary

Career Guideline is hiring for an SPE (Senior Process Executive) to join their International Voice Process team in Hyderabad. The position requires 1+ year of experience in handling international voice operations and a Graduate degree.

The role involves inbound/outbound calls, addressing customer queries, and ensuring SLA-compliant resolution. Opportunity is based in multiple city locations including Hyderabad, with focus on delivering high-quality customer support and adherence to process and

Qualifications

• Any Graduate with at least 1 year in International Voice Process.
• Experience handling inbound/outbound calls from international customers.

Responsibilities

• Handle inbound and outbound calls from international customers, primarily from the US.
• Provide professional customer support and resolve customer queries within defined SLAs.
• Handle customer concerns, complaints, and escalations effectively.
• Maintain high-quality communication and ensure a positive customer experience.
• Follow process guidelines, SOPs, compliance requirements, and quality standards.
• Coordinate with internal teams to resolve customer issues and provide timely solutions.

Skills

International Voice Process

Education

Any Graduate

Job description

Were Hiring | International Voice Roles (BPO)

Exciting opportunities for experienced professionals in International Voice Process across multiple levels!

Location: Pune, Hyderabad , Bangalore

Notice Period: Immediate Joiners Preferred

Open Positions:

SPE (Senior Process Executive)

Experience: 1 4 Years

Salary: Up to 5.5 LPA

Requirements:

Qualification: Any Graduate.

Minimum Experience: 1+ year in International Voice Process

• 1.Handle inbound and outbound calls from international customers, primarily from the US.
• 2.Provide professional customer support and resolve customer queries within defined SLAs.
• 3.Handle customer concerns, complaints, and escalations effectively.
• Maintain high-quality communication and ensure a positive customer experience.
• 4.Follow process guidelines, SOPs, compliance requirements, and quality standards.
• 5.Coordinate with internal teams to resolve customer issues and provide timely solutions.
• 6.Maintain accurate records of customer interactions and update relevant systems.