Hiring For International Customer Service | VOICE Process#EASY Select

Moon Consultants; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Moon Consultants in Pune is seeking an International Customer Service professional for voice process roles. Freshers and experienced candidates can apply.

The role involves handling inbound and outbound calls from international customers, resolving issues and providing accurate information. Candidates should have strong English communication skills, comfortable with night shifts, and able to work in an international BPO environment.

Qualifications

• Strong English communication skills, both verbal and written.
• Ability to communicate confidently with international customers.
• Comfortable working in an international BPO environment.
• Willing to work in rotational/night shifts.
• Strong interpersonal and problem-solving abilities.
• Immediate joiners are preferred.
• Freshers can apply.

Responsibilities

• Manage inbound and outbound calls from international customers.
• Understand and resolve customer concerns effectively.
• Provide correct and complete information to customers.
• Maintain professional communication and service standards.
• Escalate unresolved or complex issues when necessary.
• Work according to rotational/night shift requirements.

Job description

INTERNATIONAL CUSTOMER SERVICE | VOICE PROCESS

Job Role: International Voice Process

Experience: Freshers & Experienced

Hiring: Immediate

Locations: Viman Nagar | Magarpatta | Yerwada | Hinjewadi, Pune

CTC: 3 LPA 5 LPA

Job Responsibilities

• Manage inbound and outbound calls from international customers.
• Understand and resolve customer concerns effectively.
• Provide correct and complete information to customers.
• Maintain professional communication and service standards.
• Escalate unresolved or complex issues when necessary.
• Work according to rotational/night shift requirements.

Candidate Requirements

• Strong English communication skills, both verbal and written.
• Ability to communicate confidently with international customers.
• Comfortable working in an international BPO environment.
• Willing to work in rotational/night shifts.
• Strong interpersonal and problem-solving abilities.
• Immediate joiners are preferred.
• Freshers can apply.