Exclusive Hiring - Customer Support International Voice & Chat Process

Spes Staffing Solutions; Pune District; On-site; INR 400,000 - 750,000; Full time

Benefits offered by this job

Both-Way Cab Facility

Work From Office

Attractive Incentives

Job summary

SPES Staffing Solutions in Pune is seeking candidates for International Voice & Chat Process roles handling UK & US customers via voice and chat. The job offers work-from-office with rotational shifts and weekly offs, 5 days on, 2 days off, and cab facilities.

Freshers or experienced professionals with strong English communication can apply. Salary packages are up to 4.5 LPA for freshers and up to 7.5 LPA for experienced staff, with performance-based incentives.

Qualifications

• UG / Graduate Any Stream degree required.
• Freshers with excellent English communication skills may apply.
• Experienced candidates must have at least 6 months of International Voice Process experience.
• Excellent verbal and written English communication.
• Strong customer-handling and interpersonal skills.
• Comfortable with rotational shifts and weekly offs.

Responsibilities

• Handle UK & US customer interactions via Voice and Chat.
• Understand customer concerns and provide accurate solutions.
• Resolve queries professionally while maintaining service quality.
• Deliver excellent customer experience on every interaction.
• Follow process guidelines, quality standards and compliance.
• Maintain productivity and performance as per process expectations.

Skills

Excellent English communication

Interpersonal skills

Active listening

Problem-solving

Verbal and written English

Education

UG / Graduate Any Stream

Job description

EXCLUSIVE HIRING | INTERNATIONAL VOICE & CHAT PROCESS | PUNE | UK & US PROCESS

Location: Pune
Role: International Voice & Chat Process
Process: UK & US
Work Mode: Work From Office
Openings: Limited Immediate Hiring

ATTRACTIVE SALARY & INCENTIVES

• Freshers: Up to 4.5 LPA
• Experienced: Up to 7.5 LPA
• Attractive Performance-Based Incentives
• Salary package based on experience, communication skills & interview performance

ELIGIBILITY CRITERIA

• Education: UG / Graduate Any Stream
• Freshers: Candidates with excellent English communication skills can apply
• Experienced: Minimum 6 months of International Voice Process experience is mandatory
• Excellent verbal and written English communication
• Strong customer-handling and interpersonal skills
• Good problem-solving and active-listening abilities
• Comfortable working in rotational shifts and rotational weekly offs

KEY RESPONSIBILITIES

• Handle customer interactions for UK & US customers through Voice and Chat
• Understand customer concerns and provide accurate solutions
• Resolve queries professionally while maintaining service quality
• Deliver an excellent customer experience on every interaction
• Follow process guidelines, quality standards and compliance requirements
• Maintain productivity and performance as per process expectations

WORK DETAILS

• UK & US International Process
• Rotational Shifts
• Rotational Weekly Offs
• 5 Days Working | 2 Days Off
• Both-Way Cab Facility
• Attractive Performance Incentives
• Work From Office Pune

WHY JOIN US?

• International Customer Exposure
• Attractive Salary Package
• Performance-Based Incentives
• Both-Way Cab Facility
• Career Growth Opportunities
• Professional & Dynamic Work Environment
• Opportunity to build a career in the International BPO sector