Walk-in | Hiring For International Technical Voice Process

Firstsource; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Firstsource is hiring for an International Technical Support Voice Process in Bengaluru. Freshers (BCA/BE/B.Tech) and experienced candidates (10th+ with EXP) are welcome.

The role involves troubleshooting hardware/software, guiding customers through steps, and providing voice-based tech support with a focus on timely resolution and high customer satisfaction. The ideal candidate will have excellent communication skills, a technical background, and the ability to handle international customers.

Qualifications

• Freshers: BCA/BE/B.Tech graduates; Excellent communication; Good problem-solving and customer-handling skills.
• Experienced: 10th qualification and above with EXP; 1 year+ experience in Technical Support/Technical Voice; technical background mandatory; international voice experience preferred; excellent communication.

Responsibilities

• Troubleshoot hardware and software issues
• Guide customers through problem-solving steps
• Provide technical assistance and support over voice
• Ensure timely resolution of customer queries
• Deliver excellent customer service and enhance user satisfaction

Skills

Excellent communication

Technical troubleshooting

Customer-handling

Problem-solving

International customers

Rotational shifts

Education

BCA/BE/B.Tech graduates

10th qualification

Job description

Hi Jobseekers,

WALK-IN DRIVE | BUILD YOUR CAREER IN INTERNATIONAL TECHNICAL SUPPORT!

Exciting Opportunity for Freshers & Experienced Candidates!

Excellent Communication + Technical Skills = Your Next Career Move!

We are hiring for International Technical Support Voice Process. If you have good communication skills and a passion for troubleshooting and customer support, this opportunity is for you!

ELIGIBILITY

Freshers

• Only BCA / BE / B.Tech graduates can apply


• Excellent communication skills


• Good problem-solving and customer-handling skills

Experienced Candidates

• 10th qualification and above can apply only with EXP


• 1 year & above experience in Technical Support / Technical Voice


• Technical background is mandatory


• International voice experience preferred


• Excellent communication skills

JOB DESCRIPTION

We are looking for skilled Technical Support Voice professionals to provide technical assistance and support to customers.

Roles & Responsibilities:

• Troubleshoot hardware and software issues


• Guide customers through problem-solving steps


• Provide technical assistance and support over voice
  
• Ensure timely resolution of customer queries


• Deliver excellent customer service and enhance user satisfaction

WHAT WE LOOK FOR

• Excellent communication skills


• Technical troubleshooting knowledge


• Strong customer-handling skills


• Good problem-solving ability


• Ability to handle international customers


• Willingness to work in rotational shifts