Walk-in | Customer Service Associate International chat support

Firstsource; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Two-way cab facility (chargeable)

Training provided for eligible freshes

Career growth opportunities

Work with international/UK customer

No sales incentives

Job summary

Firstsource Solutions Limited is hiring for a chat support role in Bengaluru. Freshers may apply, with a focus on excellent written English, good typing speed, and strong problem-solving abilities. The role requires handling international customer interactions and meeting defined service levels.

Candidates should be flexible to work rotational shifts and weekends/holidays as needed, with a two-way cab facility available and opportunities for career growth.

Qualifications

• Freshers are eligible to apply.
• Excellent written English communication skills.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and customer-handling skills.
• Willing to work in rotational shifts.

Responsibilities

• Handle customer queries through live chat.
• Understand customer requirements and provide appropriate solutions.
• Maintain professional and clear written communication.
• Resolve customer issues within defined turnaround times.
• Identify opportunities for upselling and cross-selling where applicable.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer-service standards.
• Follow company policies and process guidelines.

Skills

Live chat

Written English

Typing speed

Customer handling

Problem solving

Rotational shifts

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer queries through live chat.
  
• Understand customer requirements and provide appropriate solutions.
  
• Maintain professional and clear written communication.
  
• Resolve customer issues within defined turnaround times.
  
• Identify opportunities for upselling and cross-selling where applicable.
  
• Maintain accurate records of customer interactions.
  
• Meet quality, productivity, and customer-service standards.
  
• Follow company policies and process guidelines.
  

Eligibility

• Freshers are eligible to apply.
  
• Experienced candidates from chat support, BPO, customer service, or international processes are welcome.
  
• Excellent written English communication skills.
  
• Good typing speed and basic computer knowledge.
  
• Strong problem-solving and customer-handling skills.
  
• Comfortable working in rotational shifts.
  

Shift & Weekly Off

• Rotational shifts
  
• Rotational weekly offs
  
• Candidates should be flexible to work weekends/holidays based on business requirements.
  

Benefits

• Two-way cab facility (chargeable)
  
• Training provided for eligible freshers.
  
• Career growth opportunities.
  
• Opportunity to work with an international/UK customer base.
  
• No sales incentives.
  
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.