International Chat Process - Customer Support Executive (4 Months Cont

TP; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Free cab transport within 15 km

Job summary

TP requires a chat support associate to handle real-time customer queries in English, ensuring clear and timely responses. Freshers or experienced candidates are welcome, with night shifts and a 5-day work week. The role includes cab transport within 15 km of Marathahalli, offering convenient commute options for employees.

Applicants will gain exposure to a global process environment, enhancing communication skills and problem-solving abilities while working in rotational shifts.

Qualifications

• Strong written and spoken English required.
• Freshers or experienced candidates welcome.
• Willingness to work night shifts.
• Reside within 15 km of Marathahalli for cab transport.
• 5-day work week with 2 rotational offs.
• Exposure to a global process environment.

Responsibilities

• Handle real-time customer queries via chat in a clear, professional, and timely manner.
• Resolve issues effectively while maintaining high customer satisfaction metrics.
• Adapt to rotational shift schedules according to business requirements.
• Maintain accuracy and proper document flow during chat interactions.

Skills

English proficiency

Job description

Key Responsibilities

• Handle real-time customer queries via chat in a clear, professional, and timely manner.
• Resolve issues effectively while maintaining high customer satisfaction metrics.
• Adapt to rotational shift schedules according to business requirements.
• Maintain accuracy and proper document flow during chat interactions.

Desired Candidate Profile

• Language Skills: Excellent command over written and spoken English (Mandatory).
• Experience: Open for Freshers as well as Experienced candidates.
• Flexibility: Comfortable working in night rotational shifts.
• Commute: Must reside within a 15 km radius of Marathahalli to avail free cab transport.
• Free both-side cab transport up to 15 km radius.
• 5-day work week with 2 rotational off days.
• Opportunity to gain exposure in a global process environment.