Walk-in | Customer Service Associate International chat

Firstsource; Bengaluru; On-site; INR 240,000 - 300,000; Full time

Benefits offered by this job

Two-way cab facility

Training provided for freshers

Career growth opportunities

International/UK client exposure

Interview rule: no walk-in if attended

Job summary

Firstsource Solutions Limited, a global BPO, invites applicants for a freshers-friendly chat support role in Bengaluru. You will handle live chat, understand requirements, provide solutions, and maintain professional written communication.

Rotational shifts and weekends may be required; freshers are welcome, with training provided.Opportunity to work with an international/UK customer base and grow with the company.

Qualifications

• Excellent written English communication skills.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and customer-handling skills.

Responsibilities

• Handle customer queries through live chat.
• Understand customer requirements and provide appropriate solutions.
• Maintain professional and clear written communication.
• Resolve customer issues within defined turnaround times and identify upsell opportunities.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer-service standards.
• Follow company policies and process guidelines.

Skills

written English

typing speed

basic computer knowledge

problem solving

customer handling

live chat

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer queries through live chat.
• Understand customer requirements and provide appropriate solutions.
• Maintain professional and clear written communication.
• Resolve customer issues within defined turnaround times.Identify opportunities for upselling and cross-selling where applicable.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer-service standards.
• Follow company policies and process guidelines.

Eligibility

• Freshers are eligible to apply.
• Experienced candidates from chat support, BPO, customer service, or international processes are welcome.
• Excellent written English communication skills.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and customer-handling skills.
• Comfortable working in rotational shifts.

Shift & Weekly Off

• Rotational shifts
• Rotational weekly offs
• Candidates should be flexible to work weekends/holidays based on business requirements.

Benefits

• Two-way cab facility
• Training provided for eligible freshers.
• Career growth opportunities.
• Opportunity to work with an international/UK customer base.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.