Hiring For Customer Support/ CHAT Process/ NON VOICE/ 5LPA

Rivera Manpower Services; Bengaluru; Presencial; INR 288.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Both-Way Cab Facility

Descripción de la vacante

Rivera Manpower Services in Bengaluru is seeking a Live Chat Support professional for the UK shift. You will handle customer queries via Live Chat, respond professionally and promptly, and provide accurate resolutions while managing multiple chats with quality.

Candidates must have at least 6 months in chat support, excellent written and verbal communication, good typing speed, and the ability to work in UK shifts. Immediate joiners only—notice period not required.

Formación

• Minimum 6 months of relevant Live Chat/Chat Support experience.
• Excellent written and verbal communication skills.
• Good typing speed and strong attention to detail.
• Ability to multitask and handle multiple customer conversations.
• Willingness to work in UK shifts.
• Immediate joiners only – No notice period.

Responsabilidades

• Handle customer queries and provide support through Live Chat.
• Respond to customers professionally and promptly.
• Understand customer concerns and provide accurate resolutions.
• Handle multiple chats simultaneously while maintaining quality.
• Follow company processes, policies, and communication guidelines.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain proper documentation of customer interactions.
• Ensure a positive customer experience and achieve defined quality, productivity, and response-time targets.
• Work comfortably in a UK shift environment.

Conocimientos

Communication

Typing speed

Multitasking

Attention to detail

Descripción del empleo

HIRING CUSTOMER SUPPORT | LIVE CHAT PROCESS

Location: Mahadevapura, Bengaluru
Salary: Up to 4.8 LPA
Cab: Both-Way Cab Facility
Shift: UK Shift
Experience: Minimum 6 months in Chat/Live Chat Support – Mandatory
Joining: Immediate Joiners Only
Notice Period: Candidates with a notice period are not eligible

Job Description – Live Chat Support

• Handle customer queries and provide support through Live Chat.
• Respond to customers professionally and promptly.
• Understand customer concerns and provide accurate resolutions.
• Handle multiple chats simultaneously while maintaining quality.
• Follow company processes, policies, and communication guidelines.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain proper documentation of customer interactions.
• Ensure a positive customer experience and achieve defined quality, productivity, and response-time targets.
• Work comfortably in a UK shift environment.

Candidate Requirements

• Minimum 6 months of relevant Live Chat/Chat Support experience.
• Excellent written and verbal communication skills.
• Good typing speed and strong attention to detail.
• Ability to multitask and handle multiple customer conversations.
• Willingness to work in UK shifts.
• Immediate joiners only – No notice period.