Walk-in | Front Office Executive

Minimal Access Smart Surgery Hospital; Sector 10; On-site; INR 201,000 - 312,000; Full time

Job summary

Minimal Access Smart Surgery Hospital in Sector 10, Uttar Pradesh, seeks a dedicated Front Office Executive to manage the front desk and ensure smooth patient experiences. You will coordinate with patients, visitors, and staff to maintain efficient operations.

The role requires 1–4 years in a similar medical services setting, excellent communication, and proficiency with EMR systems. Collaboration with nursing and scheduling supports seamless patient care.

Qualifications

• 1–4 years of experience in a similar medical services role.
• Excellent communication skills for interactions with patients, families, and staff.
• Strong organizational abilities to manage multiple tasks.
• Proficiency in using electronic medical records (EMR) systems.

Responsibilities

• Manage front office operations, ensuring smooth patient flow and efficient communication with patients, visitors, and staff.
• Handle incoming calls, respond to queries, and resolve issues promptly.
• Maintain accurate records of patient interactions, appointments, and billing information.
• Provide exceptional customer service by being courteous, empathetic, and attentive to patients' needs.
• Collaborate with other departments to ensure seamless coordination.

Skills

Communication skills

Organizational skills

Ability to work under pressure

Empathy

EMR systems

Tools

EMR software

Job description

Roles and Responsibilities

• Manage front office operations, ensuring smooth patient flow and efficient communication with patients, visitors, and staff.
• Handle incoming calls, respond to queries, and resolve issues promptly.
• Maintain accurate records of patient interactions, appointments, and billing information.
• Provide exceptional customer service by being courteous, empathetic, and attentive to patients' needs.
• Collaborate with other departments (e.g., nursing, scheduling) to ensure seamless coordination.

Desired Candidate Profile

• 1-4 years of experience in a similar role in the medical services industry.
• Excellent communication skills for effective interaction with patients, families, and healthcare professionals.
• Strong organizational skills for managing multiple tasks simultaneously.
• Ability to work well under pressure in a fast-paced environment.
• Proficiency in using electronic medical records systems.